GOTOConnect Review (Formally Jive)

At its core, GoToConnect is a telecommunications provider founded on a simple premise: it wants you to be able to access your critical business communications functionality from anywhere, at any time, using any device that you’re already comfortable with, like iPhone or android. This capability reduces the need for extensive training, because most people are comfortable with their smartphones. Because of that, the company has gone to great lengths to offer everything your business needs to run completely virtually – which itself has become increasingly important during the first half of 2020 in particular.

This means that in addition to cloud-based business phones (also commonly referred to as voice over Internet protocol, or VoIP for short), you also get video conferencing, text, chat and much more.

The major benefit of this is that employees can communicate and collaborate with one another easier than ever, all via a desktop or mobile application or even their web browsers. Thanks to this, they’re able to remain productive and handle things like customer service issues from literally any device on Earth with an active Internet connection.

The company’s website indicates that one of their major goals is to help organizations like yours “cut costs, not quality” – and all it takes is one quick look at their product offerings to see just how successfully they’ve been to that end.

GoToConnect‘s Business Telecom Solutions: Breaking Things Down

GoTo Connect was built as a true unified communications solution in every sense of the term – one that brings together phone, meeting, chat, text and even contact center functionality, all in the name of allowing you to be as productive as humanly possible from anywhere, at any time, no exceptions.

GoTo Connect from a traditional on-premises telephone system. But it’s the features themselves that make it one of the best business phone systems available on the market today. Those features include things like:

• VoIP calling. As is true with other best business phone system examples, GoToConnect allows employees to answer a call, place it on hold and have someone else pick it up – the same way they would with a traditional business phone – all from any device they happen to be using.
• Cloud PBX. The technological foundation of the GoToConnect platform is hosted in the cloud, allowing businesses to reduce cost and enhance redundancy at the exact same time.
• Auto attendants. This provides callers with automated answering and call routing – all without the need for live assistance. Your customers still get exactly where they need to go and you don’t have to pull someone away from whatever important job they’re doing to get them there.
• Video conferencing. This is the perfect opportunity to preserve the engaging face-to-face experience, even when participants are spread out all over the country – or the world.
• Mobile app functionality. This is critical, as these apps are a large part of what allows you to take your business communications with you wherever you go. GoToConnect apps are available on both iOS and Android devices.
• Call forwarding. This is a perfect chance to forward your extension to absolutely any cell phone, landline or even to other co-workers.
• Virtual voicemail. This feature allows you to listen to your voicemail messages from anywhere – including on the Internet, from a mobile device or even via an outside line.
• Ring groups. This allows you to quickly call everyone in a particular group once a specific extension has been dialed.
• Combined video and screen sharing. If you’ve got a big, shared presentation coming up and want to make sure that everyone remains on the same page at the same time, this is undoubtedly how you do it.

All of this combines together to form what is ultimately the most important benefit of all: a rock-solid, cloud-based distributed architecture that gives you everything you need to be successful in an era of remote working, no matter what. Your employees finally have the ability to be as communicative and as collaborative as possible wherever they happen to be, which is a very exciting position for any organization to be in – particularly these days.

How Much Does GoTo Connect Cost?

Another one of the factors that makes GoToConnect so notable takes the form of its flexibility when it comes to pricing. The company insists that one of its goals is “honest pricing with no surprises” – they truly want to help you build a cloud-based and virtual phone system by way of a customized quote that results in a solution that is built with your organization in mind as opposed to someone else’s.

Pricing is separated into five different tiers:

Note that regardless of which tier you select, you still get access to all of the features built into the GoToConnect platform – from voice features like the dial plan editor to call management features, customer service and call center features and more.

GoToConnect: Empowering Communication and Collaboration in Businesses of All Shapes and Sizes

All told, GoToConnect is one of the many products developed and offered by the team at LogMeIn, Inc. – with GoToMeeting being another one of the more prominent examples. LogMeIn is a technology firm that was first founded 17 years ago in Boston, Massachusetts. It has always offered products in the software as a service (SaaS) sphere designed for remote connectivity, but it has increasingly shifted its focus to help organizations tackle collaboration, IT management, customer service/engagement and related needs.

According to one company profile, LogMeIn employed about 3,974 people as of December, 2019 and closed out the year with $1.262 billion in revenue. At this point, it’s important to note that in late December of 2019, LogMeIn agreed to sell itself to the private equity firms Francisco Partners and Evergreen Coast Capital Corp for $4.3 billion. The deal was expected to close in mid-2020, though there’s no telling exactly how the ongoing COVID-19 pandemic will change that.

GoToConnect has created an impressive company with a lot of value, attracting private equity firm to invest their capital for a technology company. From that perspective, it’s beyond clear that LogMeIn – and by extension, GoToConnect have invested not just for today but for the unification communication futures for years to come.

For More Information

For additional information on GoToConnect, feel free to contact GoToConnect anytime at 866 890 8931, to speak to an enterprise telecom expert. A knowledgeable, helpful specialist will answer all your questions about telecom cloud services features, implementation for your company, pricing, software integrations, customer support, and other important details about a communications system and platform options that are right for your business. Or, visit the GoToConnect website for lots of helpful information.

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GoToConnect is rated as #8 in our Small Business Phone Systems Category.
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