The Best Business Phone Systems of 2021
The Best Business Phone Systems for 2021
RingCentral
RingCentral's platform enables a full array of communication features and scales seamelssly for any size of business.
PROS:
- You get to keep your current number
- BYOD (Bring Your Own Device)
- Apps
- Call Recording
- 24/7 customer support
CONS:
- For Business Only
- Need to be sure backups are happening
- Large company, might be hard to get a hold of customer service
Nextiva
Nextiva is a Global telecom service provider, and a leader in the migration to unfiied business communication platforms.
PROS:
- All-in-one comprehensive communications platform
- Utilizes customer data to optimize your business
- Top-notch customer service
CONS:
- Setup can take a while
- Website can be confusing & overwhelming
8X8
8x8's business phone package offers award-winning voice quality both in the office and on the go.
8x8 is a major player in the business telecom industry
A thorough examination of 8x8 - an industry leading telecom provider and major player in the unified communications space that offers a wide array of services aimed at small businesses in particular. PROS:
- Friendly, flexible pricing
- Plenty of standard features
- Solid mobile and desktop capability with easy setup
- 99.9983% uptime
- Free advanced features
CONS:
- Desktop app has stability issues and a non-intuitive design
- Meetings features are difficult to find and use
- Limited call queuing options
- No 24/7 live chat or phone service
- Activation fees on every plan
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Vonage
Vonage is packed with a suite of enterprise level features which can handle sophisticated business communications.
PROS:
- Text messaging.
- Seamless mobile to desktop transitions.
- Available add-on apps.
- Eliminates physical phone consoles that can be pricey and unnecessary for staff.
- Modern Computer Application.
CONS:
- CONSTANTLY needing an update almost daily.
- User interface lags a lot.
- Some international numbers are blocked until you request for them to be allowed.
- Call recording is only on advanced plan and 15 hours a month max
Phone.com
Phone.com is a leading business telecom provider, offering one of today's most efficient solutions for small businesses with teams that need the freedom to work from anyplace.
PROS:
- Simple, easy-to-use interface.
- Good call quality.
- Base VoIP feature set included for all plans.
- Free desktop and full-featured mobile apps with softphone.
- Human and automated voicemail transcription available.
CONS:
- Video conferencing only available for an added monthly fee.
- Caller analytics are extra.
- Minute bundles and extensions can get expensive for larger businesses.
Mitel
All told, Mitel currently has options aimed at nearly every type of business out there - from the smallest organizations to midsize companies to enterprise infrastructures and beyond.
PROS:
- Built-in team collaboration.
- Great mobile app.
- Predictive contacts search.
- Comprehensive VoIP, calling, messaging, and video chat features.
- Long list of available CRM integrations.
CONS:
- Comparatively high per-user pricing.
- No speech-to-text transcription.
- Plans are pricey
- the low participant limits in the Essentials plan
Ooma
Ooma became a global competitor due to its exceptional performance in responding to the growing demand for cloud VoIP unified business communications systems.
PROS:
- Low Cost
- Portability
- Lots of Features
- Traditional Phone and Fax Support
CONS:
- Bandwidth Dependency
- Emergency Calls
- Needs Continuous Power Supply and Internet
- Voice and Call Quality
GOTOConnect
GoToConnect has created an impressive company with a lot of value, attracting private equity firm to invest their capital for a technology company
PROS:
- Missing
CONS:
- Missing
Grasshopper
Grasshopper focuses on small to medium size business offering turn key unified communication tools, helping business "sound big and grow bigger"
PROS:
- Extremely fast and easy setup
- Competitive cost
- Covers the basics of a business phone system, including basic call routing/IVR, voicemail, and faxing
CONS:
- Requires existing landlines or mobile phones
- Limited features beyond the basics
Dialpad
Previously known as Switch Communications, Dialpad had an estimated $120 million in total funding and employed an estimated 472 people as of July 2020.
PROS:
- Accessible from multiple devices
- Integrates with Google, Salesforce, and Zendesk
- Use your pre-existing business phone numbers
- Call Recording
- Contact Management
CONS:
- No 24/7 support
- Not available worldwide
- Price is based on the number of users
- Voicemail Transcription
- SIP Trunking
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