BPO American is a Major Player in the Call Center Service Industry

If you are looking for a customizable answering service that meets your needs, then you may be interested in BPO American. BPO American provides both call center services and answering Services. Furthermore, you also have a unique instant activation choice that could help your business get up and running on the same day. There are multiple pricing plans available with various call volumes, so you can tailor your services to meet your specific needs.

A few important highlights you need to know about BPO American include:

• You can take advantage of an instant activation option, allowing you to access agents on the same day you sign up.
• You also get access to a three-day free trial if you want to try before you buy.
• The service offers both call center services and answering services.

Learn more about what you should expect if you decide to partner with BPO American.

The Pricing Options at BPO American

BPO American provides six different plans from which you can choose. Furthermore, you can access custom plans if you have unique needs. Of note, there is no setup fee for any of their answering services. All other plans go from month to month, and you do not have to worry about paying a penalty for cancellation. The plans include:

• Plan A: This plan includes 25 minutes at a price of $29 per month. The overage rate is $1.09 per minute. The plan includes text message and email delivery services.
• Plan B: This plan includes 75 minutes at a price of $89 per month. The overage rate is $0.95 per minute. The plan includes everything from Plan A in addition to online reporting.
• Plan C: This plan includes 100 minutes at a price of $109 per month. The overage rate is $0.90 per minute. The plan includes everything from Plan A and Plan B
• Plan D: This plan includes 125 minutes at a price of $139 per month. The overage rate is $0.85 per minute. The plan includes everything from Plan A, Plan B, and Plan C.
• Plan E: This plan includes 250 minutes at a price of $229 per month. The overage rate is $0.80 per minute. The plan includes everything from Plan A, Plan B, Plan C, and Plan D.
• Plan F: This plan includes 425 minutes at a price of $369 per month. The overage rate is $0.75 per minute. The plan includes everything from Plan A, Plan B, Plan C, Plan D, and Plan E.

Even though there is no setup fee for answering services, there is a substantial setup fee for call center services. On the other hand, if you have unused minutes, they roll over from month to month. If you are inactive for six months, then you will lose your minutes.

Furthermore, the company bills you in one-second increments, so you do not have to worry about your services being rounded up to the nearest ten-second or thirty-second mark.

Features: Call Center Services

If you decide to partner with BPO American, there are a variety of call center services you will enjoy. A few of the most important services include:

• Database Scrubbers: If you have a list of contacts you would like to work through, you need to make sure it is up to date. The call center from BPO American can scrub your database and make sure the information is accurate.
• Lead Generation: Call center agents can also help you generate more leads for your company. Therefore, you may be able to drum up more revenue for your business.
• Market Research: Market research is among the most important services offered by BPO American. For example, agents can conduct polls and surveys to figure out what people think about your brand. Then, you can use this information to make informed decisions about the future of your company.
• Tech Support: The agents also act as a reliable technical support team. If your customers have questions or concerns about the products or services your company offers, you can provide the agent for the script, allowing them to help your customers work through a few common problems.
• Sales: One of the most important services they offer is sales. The call center agents can act as your company’s sales department. They can handle inquiries about sales and help customers start the buying process. They can also handle upselling and cross-selling for your company, increasing Revenue.

Remember that there are plenty of customizable plans available, so you should be able to tailor these services to meet your specific needs.

Features: Answering Services

In addition, there is an answering service available through BPO American. A few common services offered by BPO American include:

• Transfer Services: You can also establish a live transfer service so that agents can transfer a call to whatever relevant party they are looking for. This will make it easier for your organization to manage people who are looking for your representatives.
• Appointment Management: You can also include this feature in your plan. It is possible for the agency to automatically schedule appointments in your digital calendar for your business. That way, you know when your appointments are coming out.
• Processing Orders: The agents are also able to process orders for your company. If you have an e-commerce platform, your customers may need help placing orders. You can hire agents to help customers, reducing the cart abandonment rate.
• Live Answering Services: The company offers a live answering service that is available 24 hours per day, seven days per week, 365 days a year. You can provide the agents with a script they can use to answer basic questions. They can also take messages for your business.
• Web Help and Email Responses: Furthermore, you can also access email management services. Agents from BPO American can handle phone calls as well as emailed questions. You can also take advantage of web chat features on your homepage. Then, the web chat model is going to be managed by BPO American agents.

Remember that the contracts are month-to-month. Therefore, if you need to scale up or scale back your services, you can do so relatively easily.

Asking for Help from BPO American

If you have any questions or concerns about the services that are offered by BPO American, they also have a reliable customer service department that can help you. The representatives are quick to respond to your concerns and will provide you with a comprehensive answer. Furthermore, if you are looking for additional information, they share this with you relatively easily.

A lot of people have questions about the exact nature of the features they can customize. This is something that customer service agents from BPO American get asked a lot. Therefore, they should be able to handle these concerns easily. That way, you can figure out what services you need without paying for things you do not require. For example, you may want to access call recording features or detailed monthly reports. These are also things you can add to your customizable plans. You might want to partner with BPO American if you are looking for a call center for your business.