Teledirect

TeleDirect is a Major Player in the Call Center Service Industry

If you are looking for call center services for your business, then consider going with TeleDirect. Quickly, TeleDirect Call Center Service, has positioned itself as a major player in the industry. This is a suitable alternative to typical per-minute, per-month plans. When you partner with TeleDirect, you access prepaid packages of minutes. Then, you purchase these minutes as you need them. The minutes purchased through TeleDirect never expire, and they roll over automatically from month to month. You also do not need to worry about signing any monthly subscriptions or lengthy contracts. If you decide to purchase minutes from TeleDirect in bulk, then you can significantly reduce your cost on a per-minute scale.

Some of the highlights you should expect from TeleDirect include:

• A wide range of services
• Quality customer service
• Affordable bulk-rate purchasing options
• Flexible packages that you can tailor to meet your needs

What are a few details you should know about TeleDirect?

TeleDirect: The Pricing Model

First, you should take a look at the pricing model for TeleDirect. The pricing model is as follows:

• 300 minutes for $387, which is $1.29 per minute
• 1000 minutes for $1100, which is $1.29 per minute
• 3000 minutes for $2970, which is $1.10 per minute
• 6000 minutes for $5580, which is $0.99 per minute
• 10000 minutes for $8800, which is $0.88 per minute
• 20000 minutes for $15000, which is $0.75 per minute

Keep in mind that the pricing model can always change, so you should stay up to date on everything that TeleDirect publishes. If you run out of minutes, you can purchase more. Or, you can part ways and go with a different company that you feel suits your needs better because you do not have to sign a contract.

If you cancel your service and have minutes remaining, TeleDirect will offer to refund up to 80 percent of your unused minutes. This is something that sets TeleDirect apart from other call centers.

Add-On Services Are Available

There are also optional add-on services that you can use, billed at 10 percent of your per-minute usage rate. A few examples of add-on services you might want to use include:

• Call recordings
• Patch time
• IVR
• Text notifications

In addition, TeleDirect includes three hours of training and setup for every set of minutes you purchase. If your training time exceeds three hours, then the company will alert you.

The Billing Practices

TeleDirect bills you on a second-to-second basis. This means that you only pay for the time you actually use; however, you are billed for agent work time. As an example, if a call lasts five minutes but the agent spends another five minutes filling out paperwork for you, then you are billed for a total of ten minutes.

The Features of the Call Center

TeleDirect gives you access to a fully-fledged inbound and outbound call center service. It contains all the major features you would expect, and you can tailor these services to meet your needs. A few key features provided by TeleDirect include:

Live Answering: You will have access to a comprehensive answering service and call center with highly-trained agents that can answer incoming calls on behalf of your business. There are more than 400 employees who serve as dedicated agents as well as shared agents.

• Customer Service: Customer service is one of the most independent services provided by Teledirect. The agents will assist callers using a list of frequently asked questions you provide. Depending on the strength of your documents, the agents may be able to handle everything for you. If they are unable to figure out a way to help the caller based on the information you have given, they will take a message and forward it to your company. In addition, you may decide to take advantage of the call patching service. The agent can then transfer you to a point of contact directly at your company.
• Tech Support: Agents are also able to help customers with a variety of technical support issues depending on how well you have trained them. For example, a customer may call with a question about a product or service provided by the company. Then, the agent can forward any technical support request they are unable to handle to the relevant point of contact at your company. This is another service that you can tailor to meet your specific needs.
• Message Collection: In addition, one of the most popular services is message taking. The agents will take messages on your behalf, recording the name and contact information of the caller. The agent will also provide you with the reason why the person reached out to your company. The message will be forwarded to your indicated point of contact via email, allowing you to respond at your convenience.
• Lead Capture: If you are trying to find a way to generate more leads, the agents may be able to help you do that. They can collect contact information from incoming callers, helping you generate a list of interested individuals or entities. They may also be able to collect information from previous clients. You can use these lists to develop re-marketing campaigns or promotional materials on behalf of the company.
• Lead Follow-Up: Furthermore, there is also an outbound follow-up service that you can use. If you have a list of warm leads that you have collected, you may want to ask the agent to reach out to them for you. Then, you can follow up with interested parties, converting them into paying customers.
• Order Processing: If you have an e-commerce arm of your company, the agents may be able to walk your customer through the purchase process. Then, they can also take down payment information, processing orders on your behalf. This could develop into a significant additional revenue stream for your company.
• Client Portals: You will also have access to a client portal 24 hours per day, 7 days a week, 365 days a year. You can view a full breakdown of your account usage as well as a customizable script that will update your dedicated agents in real-time. You can take a look at the number of minutes you have used, the number of minutes you have left, the duration of specific calls, and relevant data related to the outcomes of your calls.
• Chat Management: Even though you have access to a dedicated team that can help you manage your phone lines, the agents are also capable of handling email requests and live chat tools that are posted on the homepage of your company. Therefore, you may be able to open up an additional point of contact for your customers, improving your customer service.

These are just a few of the many services you can take advantage of through TeleDirect.

Looking at the Customer Service Team from TeleDirect

TeleDirect does provide you with access to excellent customer service. If you need to collect with a representative who can help you, the agents are respectful and knowledgeable. They should be able to handle your concerns quickly. You can reach out to them via phone or email, but a live chat option is not available. TeleDirect could be an affordable call center option for your company.