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Five Star Call Center Services Is a Major Player in the Call Center Service Industry

If you are looking for an outbound call center that provides you with access to comprehensive services, then you may want to consider Five Star Call Centers. Five Star Call Center Services is able to handle extremely high call volumes with ease. Furthermore, they also provide you with access to extensive features that are perfect for an outbound calling campaign. The team will work closely with you to develop an effective outbound calling plan based on your specific requirements. Then, you can also revisit this plan whenever you would like, customizing it to meet your needs based on the results. The plans are specifically geared toward larger companies.

A few highlights to consider regarding Five Star Call Centers include:

• There are custom plans that can be tailored to meet the specific needs of your business.
• Five Star Call Centers specializes in outbound call campaigns.
• You can adjust your campaign that almost any time.
• The services are mostly geared toward larger companies.

Take a closer look at Five Star Call Centers, and figure out if this option is best for you.

The Pricing Plans at Five Star Call Centers

If you decide to go with Five Star Call Centers, you will have access to either a shared agent or a dedicated agent model. If you choose the shared agent model, you will be charged a permanent monthly rate. You are billed in one-second increments, so you are never rounded up to the nearest minute. The price starts at 80 to 90 cents per minute, which is lower than many of the rates charged by other call centers. If you have a relatively high call volume, you may be able to negotiate a lower rate. If your company grows, and you need to switch to the dedicated agent model, you can do that.

If you decide to use the dedicated agent model, you will be charged $26 per hour. The dedicated agent model provides a much higher level of service. They can assist with a variety of other communication channels as well, including email assistance and live chat. They and still handle your inbound and outbound calls as well.

You will have to paste that up and training for you before you get started. They cost about $20 per hour per agent. In addition, your training could take a long time if your campaign is particularly complex.

You are charged for agent work time. Therefore, even though you are charged for the amount of time your agent spends communicating with a potential client or business partner, you will also be charged for any paperwork the agent has to do. Even though this cost is negotiable, you need to speak with Five Star Call Centers directly if you are interested in a rate adjustment.

Five Star Call Centers Offers a Myriad of Features

Five Star Call Centers provides numerous features that can help your business with a variety of campaigns. In addition, this call center offers features that many of the other call centers do not. Some of the top features provided by Five Star Call Centers include:

• Market Research: You will have access to agents who work in an outbound call center that can do market research. For example, they can contact potential customers, conduct surveys, review polls, and help you collect data that can provide you with information on your target market.
• Product Awareness: If you have a new product or service you are launching in the near future, you may want to take advantage of the product awareness services. The agents can contact customers and distribute robocalls that can provide your clients with updates on your inventory.
• Service Sales: You can even take advantage of sales services from Five Star Call Centers. For example, they can place telemarketing calls for you.
• Lead Generation: Five Star Call Centers also offers lead generation services. You can reach out to potential customers, qualify leads, and figure out who is ready to convert. This is a great way for you to generate extra revenue for your company.
• Crisis Management Services: There are also comprehensive crisis management services available from Five Star Call Centers. If something doesn’t go right, and you have a public-relations crisis, you need to have communication specialists who can help you. There are dedicated agents available who can help you control the message behind your brand and keep your company pointed in the right direction.
• Appointment Reminder Services: There are also agents who can assist with payment and appointment reminders. Agents can follow up with customers to make sure they pay on time. Agents can also remind customers of appointments they have upcoming, which is helpful for medical companies.
• Customer Loyalty Programs: Agents can also help you with your customer loyalty programs. If you need to retain your customers, you can follow up with them, making sure your clients take advantage of customer loyalty incentives.
• Satisfaction Guarantees: There are also quality assurance programs from Five Star Call Centers. That way, you can follow up on any negative feedback you receive so that you can address it as quickly as possible.
• Subscription Renewals: If it is time for a customer to renew their subscription, agents can follow up with them and remind them to do so. Furthermore, if you have recently lost a customer, they can follow up with that individual will try to convince them to sign up again.

Ultimately, these are just a few of the many services available through Five Star Call Centers. Five Star Call Centers does offer a variety of basic services provided by other call centers. These include customer service lines, message-taking services, and live answering services. You can customize all of these services to meet your individual needs, providing agents with a script they can follow.

In addition, there are order management services available through Five Star Call Centers. Five Star Call Centers has agents that can help your customers place orders, collect payment information, and make sure their orders are handled on time.

Finally, you can also take advantage of a help desk service through Five Star Call Centers. Five Star Call Centers agents can assist clients with setup and troubleshooting issues, making sure they are satisfied with the product or service.

The Customer Service Team at Five Star Call Centers

If you ever have any questions or concerns about the call center services you receive from Five Star Call Centers, there is a customer service agent who is available to help you. They can clearly explain the pricing plans available, navigate their services, and help you figure out what is best for your company. They can also take a look at your typical call volume and let you know if their service is right for them.

Furthermore, if you ever have issues with the quality of the services you receive from Five Star Call Centers, the team will work with you until you are satisfied. If they believe their services are not right for your company, they will let you know. Overall, they have one of the most reliable and dedicated customer service teams available in the industry. You might want to take a closer look at Five Star Call Centers and see if their services are right for you.