Signius

Signius Communications Is a Major Player in the Call Center Service Industry

If you have relatively light or sporadic call center services needs, then you may want to consider Signius Communications. This is one of the most affordable options on the market for pay-as-you-go plans. Furthermore, as an inbound call center, Signius Communications also have very competitive rates.

Unlike a lot of other call centers, Signius Communications does not charge a setup fee, which is great for companies with low volume, sporadic, or pay-as-you-go requirements. Of course, Signius Communications does offer other answering services as well.

A few quick highlights of Signius Communications include:

• This is a great call center for small businesses.
• If you have relatively low volumes, Signius Communications will work well for you.
• There are no setup fees charged.
• The pay-as-you-go plans have very low rates.

Learn more about how Signius Communications operates below.

Signius Communications: The Pricing Plans

The pricing plans vary depending on what your average call volume is, how complex your businesses, and the specific features you decide to purchase. In general, the service plans from Signius Communications include:

• The Starter Package: This plan costs $45 per month and includes 50 minutes every month. The overage charge is $1 per minute.
• The Pro Package: This plan costs $109 per month and includes 125 minutes every month. The overage charge is $0.95 per minute.
• The Premier Package: This plan costs $213 per month and includes 250 minutes every month. The overage charge is $0.92 per minute.

Importantly, you are able to upgrade or downgrade these plans at just about anytime. This is great for businesses with variable, seasonal, or scalable requirements. You only have to pay setup fees if you need to update the CRMs of your clients or access eCommerce services.

In addition, the cost of the plan can vary depending on the amount of training required. You should consider this when you are trying to figure out what plan works best for you.

An Overview of Call Center Features from Signius Communications

Signius Communications offers a wide variety of services that are effective, suitable, and work well for relatively low volume companies. Even though a lot of other call centers tend to focus on larger businesses, Signius Communications has a variety of options that work better for smaller businesses. A few of the top services available from this provider include:

• Hotlines: If you need call hotlines, Signius Communications provide this service. This field your complaints, address concerns from employees, and field whistleblower issues.
• Email Management Services: In addition to call management, there is also an email management service. Agents can be trained to manage your company’s inbox. That way, you can use agents who can respond to common inquiries, forward emails that require further attention, and take some of the load off your company.
• Help Desk: There is a comprehensive Information Technology support center for a variety of troubleshooting issues related to your software, products, and services. Agents can field these calls without contacting you. This is a more comprehensive help desk than the ones provided by a lot of other call centers.
• Customer Support: Of course, Signius Communications also provides a comprehensive customer service platform. They can act as your customer service team 24 hours per day, seven days per week, 365 days per year. The calls can be personalized to your business, and you can provide agents with a script you want them to follow.

In addition, you will also have access to a comprehensive client portal on the website. They are, you can learn more about the calls that are coming into your agents, the issues behind the calls, and the type of feedback you are getting. You can also take a look at the average number of minutes you are using each month along with the average duration of each individual call.

You will also have access to a variety of other metrics you can use to figure out what service is your business uses the most. You can also access recordings on your calls as well as messages, as they are saved for up to a year. Finally, you can also take all of this data and export of into a spreadsheet that is relatively easy for you to interpret.

Answering Service Features from Signius Communications

In addition, Signius Communications provides a variety of comprehensive answering service features as well. Of note, their agents are available around the clock, providing you with access to numerous features.

A few of the most important features include:

• Virtual Assistants: You can have access to a virtual assistant who acts as a live operator after hours. If you prefer, you can also take advantage of these services 24 hours per day, seven days a week, 365 days a year. That way, anyone who contacts your company is going to speak with a live person instead of a robot.
• Frequently Asked Questions: Agents and operators can also answer common questions related to the services and products provided by your business. You can also provide them with the script, allowing them to answer frequent questions easily.
• Processing Orders: You can also train agents to assist with order purchases. They can be trained to explain your products in detail, making sure your company doesn’t miss out on the potential sale. Furthermore, their operators can upsell and cross-sell for your business.
• Taking Messages: There is a comprehensive message-taking service available through Signius Communications. The agents can take down the information of each caller, forward the message to you via text or email, and provide you with an opportunity to answer in a timely manner.
• Live Answering Service: You can also take advantage of a live answering service that is available 24 hours per day, seven days a week, 365 days a year. In addition, you also have access to bilingual agents when required. The company does specialize in medical answering services, so this could be something that is helpful to your business.

Importantly, you will not be charged any setup fee to access basic services, including taking messages and live answering services. You may have to pay a setup fee for some of the other services, which could increase your minute usage per month.

Remember that there are no long-term contracts required. You are able to cancel it anytime without paying a penalty. Even though you may have to share some of your agents with other accounts, most of the agents specialize in a specific area, ensuring that you receive reliable services.

The Customer Service at Signius Communications

Signius Communications is a company that is owned by its employees. This is reflected in the quality of its customer service. Customer service agents are responsive, friendly, and well-trained. Therefore, if you have any questions or concerns, they should be able to help you quickly and easily.

After you are done working with an agent, they frequently provide you with access to additional materials. That way, you can reach out to them again with any other questions or concerns. The onboarding process, business model, and services are great for small businesses that might not need the comprehensive services provided by a larger call center. Take a closer look at Signius Communications.