Dialpad Review

Previously known as Switch Communications, Dialpad had an estimated $120 million in total funding and employed an estimated 472 people as of July 2020, this according to a company profile created by the experts at Craft.com. They received an “A” cybersecurity rating and their popular website saw an average of 347.2 thousand hits per month. Dialpad has experienced explosive growth since 2020, as of Jan 2022 estimated to have 894 employees.

At its core, Dialpad is so much more than just another unified communications provider. It was built from the ground up (get the actual start date) to act as a purely cloud-based business communications platform, all via a sophisticated array of features that are properly tuned to the way your business works today. People can be just as productive in the back seat of an Uber as they can be in the comfort of their own office, which is especially important during a period when more people are working from home than ever, as we work through this home work revolution.

It’s important to understand that the way your business communicates is about so much more than just keeping your customers in form. The way you approach customer service directly relates to the experiences you’re able to generate for these people. The higher quality customer experiences you offer, the more this can act as a genuine competitive advantage for your business in an already-crowded marketplace. This is true regardless of the type of company you’re running, or even the industry that you’re operating in.

The team at Dialpad understand this, and have risen to meet these needs via a number of core features, all of which are more than worth exploring.

Business Telecom Solutions From Dialpad: Your Overview

Dialpad’s best business phone system offering takes the form of Dialpad Talk – something that the company bills as “a business phone system that works the way it should.” In general, it acts as a single location for all business conversations – regardless of who is doing the talking, where they’re located or even what device they happen to be using at the moment.

Essentially, Dialpad Talk is a way to make sure that you always have your business phone with you in your pocket, absolutely no exceptions. It includes an innovative suite of mobile apps that let you feel like you’re working out of the office, even if you’re at home or are halfway around the world on vacation at the time.

Diving deeper, Dialpad Talk comes with a wide array of features that are empowering for small businesses in particular, including but not limited to ones like:

All this, and Dialpad Talk also supports a wide range of standard phone handsets in addition to mobile devices. Dialpad also offers several models (have Stephen list a couple of brands here) for direct purchase, allowing them to act as a complete turnkey solution to revolutionize your business’ ability to communicate.

In May of 2019, Dialpad also expanded its cloud communications offering to support call centers – itself a perfect opportunity to empower communications in companies that are on the rise. Even smaller businesses can now have full access to call center support and functionality, allowing them to tap into additional assistance during periods when their own customer service representatives are experiencing very heavy call volumes. This decision for Dial Pad to expand its communications via the cloud was prophetic given the current Covid-19 pandemic we are navigating our way through.

How Much Does Dialpad Cost?

As is true with so many of the other best business phone systems available on the market today, Dialpad Talk is offered by way of a few different pricing plans that organizations can choose from depending on their needs. These include ones like:

What Real Customers Are Saying

Dialpad was dubbed as “a glimpse of what the future of small business communications will probably look like.” The reviewer went on to say that “instead of worrying about hardware, [Dialpad Talk] focuses on software, mobility and integrating with as many third-party applications as possible.”

echo these sentiments, with one saying that “Dialpad is easy to use if you’re receiving calls and need text function, because of the in-line organization by contact.” In general, one of the major themes was that the service had an elegant and easy to navigate user interface, and that it was a powerful opportunity to track both call and message history by contact in one simple place.

Dialpad: The Communications Foundation Your Business Can Depend On

Previously known as Switch Communications, Dialpad had an estimated $120 million in total funding and employed an estimated 472 people as of July 2020, this according to a company profile created by the experts at Craft.com. They received an “A” cybersecurity rating and their popular website saw an average of 347.2 thousand hits per month.

All of this points to a company that is very much on the rise – of course, the same can be said of their powerful unified communications platform. But with an eye towards not just where business communication is today but where it might be headed in the future, it’s clear that this is a provider that is certainly worth paying attention to for so many small and mid-sized organizations out there.

For More Information

For additional information on Dialpad, feel free to contact dialpad anytime at 415-469-1690, to speak to an enterprise telecom expert. A knowledgeable, helpful specialist will answer all your questions about telecom cloud services features, implementation for your company, pricing, software integrations, customer support, and other important details about a communications system and platform options that are right for your business. Or, visit the Dialpad website for lots of helpful information.

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DialPad is rated as #6 in our Small Business Phone Systems Category.
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