Ooma
Ooma became a global competitor due to its exceptional performance in responding to the growing demand for cloud VoIP unified business communications systems.
$19.95
Ooma Review
Ooma is a leading business telecom provider. The provider became a global competitor due to its exceptional performance in responding to the growing demand for cloud VoIP unified business communications systems. Ooma’s unified communications as a service (UCaaS) product model is an industry groundbreaker.
The success of Ooma is attributable to its top industry experts performing evaluation and deployment of broadband infrastructure for high-performance customized business communications systems at affordable rates.
The company’s VoIP cloud-based telecom technology makes it possible for users to conduct networked business communications from any device for email, chat, SMS, web fax, and video. For small businesses and international enterprise networks alike, Ooma provides among the world’s most trusted telecom services.
What you need to know:
Ooma is one of the most popular options for those looking for a business phone system, and the company was recently recognized by TMC Labs with its INTERNET TELEPHONY Innovation Award for the continuous voice features with Ooma Connect, a key capability for those looking for teleconferencing and VoIP phone service. During the past year, Ooma has developed a reputation as a strong business telecom provider. The platform was recognized with this award for its continuous voice capabilities, which is a patented technology. It automatically provides continuity for those making business phone calls using Ooma Connect, which runs using a nationwide network.
When users have enabled the continuous voice feature, all they have to do is flip a virtual switch on the iOS or Android app. Then, all office telephone calls are simultaneously transmitted using two separate links. The first is the primary broadband connection, such as cable, and the second is transmitted using a wireless network provided by Ooma Connect. The goal is to make the phone call more reliable. If digital voice data in one stream is congested and packets start to get dropped, the continuous voice feature will automatically collect the voice information from the other system instead. That way, users don’t have to worry about the quality of the call being degraded.
In essence, this creates a failover system. That way, business phone users do not have to worry about not being able to hear the other person at the end of the line. This makes it easier for employees to stay in contact with one another, and it makes it easier for staff members to meet the needs of their customers and clients. This is one of the most important features that has placed Ooma on the map, and it will play a major role in 2022 Unified Communication as a Service and beyond.
What Kinds of Businesses Does Ooma Serve?
Ooma is a very popular business telecom provider, especially in the U.S. and Canada. The company offers an array of the most advanced telecommunications service platfrom features at competitive prices on monthly telecom service plans, to fit the unique needs of businesses of all sizes.
The mobile app from Ooma makes uninterrupted connectivity reliable for business mobile users working remotely. Busy people can have continuous connectivity with Ooma’s Enterprise mobile app, without risk of missing a call, text, email, or conference call at remote locations. For many workers on the move, Ooma service entirely replaces their desk phones.
State-of-the-art team collaboration tools make the Ooma hosted cloud VoIP solution a key resource for groups that need easy and dependable access, rapid processing speeds, and expect to realize operational cost savings. Ooma well-proven cloud network solution has helped businesses around the world gain savings and productivity, by reducing operational costs and bolstering customer satisfaction.
Ooma Office and Ooma Enterprise, together comprise Ooma Business, while Ooma Residential includes Ooma Telo services and Smart Security. Ooma’s Net Dollar Subscription Retention Rate was reportedly , which the company has determined was driven by growth of its user retention rates and its average revenue per user.
According to the release, Ooma’s financial position has remained largely unaffected by the global coronavirus pandemic to-date. The company reports that its primary revenue channel, monthly subscription fees in the U.S. and Canada, as well as revenues from other connected services channels, have remained relatively stable, which outcome it finds to be due to high rates of customer retention.
Ooma issued a press release in the first half of 2020 regarding the company’s current financial status, which was published by Market Watch on June 9, 2020. The report states that during Q1 of Ooma’s current fiscal year 2021…
- Ooma’s total revenue was $40.3 million.
- Revenue increased 19% from the previous year.
- This increase was largely attributable to 54% growth of the Ooma Business revenue line from the previous year.
The Ooma company’s total gross margin was reportedly at 62%, up from the same quarter in the prior fiscal year. On April 30, 2020, the business held total cash, cash equivalents, and short-term investments of $23.3 million.
Which Business Telecom Services Does Ooma Provide?
Ooma’s Products include:
- VoIP business phone service
- Hosted Cloud PBX
- Other business telecom services
Why is VoIP Telecommunications Best?
There are a number of important advantages in telecom services through Voice over Internet Protocol (VoIP). Beyond enabling communications by whatever mode users prefer, VoIP is making landlines obsolete because of the relative reliability of telecom via internet.
VoIP works by converting sound waves to digital signals. The signals are then transmitted in the form of data packets. A cloud-hosted VoIP system like Ooma needs no expensive, bulky hardware on customers’ business sites, requires no disruptive onsite equipment maintenance.
As one of the world’s premier VoIP systems for business use, Ooma’s essential categories of telecom services include:
- Phone calling (any device)
- Conference calling (large group)
- Automated call routing
- Online faxing
- Teleconferencing
- Call center services
- Other business telecom services
Ooma Key Features and Benefits
The unique Ooma unified platform offers among the telecom industry’s most extensive range of business communications services. The advanced technology enables networking of almost any other business operations systems, forming one centralized business communications hub.
The Ooma platform is loaded with digital tools that facilitate any modern functionality that users need in order to work freely and with optimum efficiency and effectiveness across all channels. This list includes just some of Ooma’s most popular user features:
- Desktop App — With Ooma Office Pro, business telecom services platform users have the convenient Ooma desktop app, enabling them to use the business phone system directly from their computers.
- Mobile App — The Ooma Mobile App is free of charge, and it enables workers to conduct all their business calls and other types of communications from their smart phones from any remote location with internet access.
- Virtual Receptionist — Automated management of incoming calls provides the ultimate in efficiency and consistency of quality and accuracy in routing and messaging and maximum productivity.
- SMS Messaging — The Ooma business telecom services package includes receiving and sending business text messages from the business phone number, via the Ooma Office mobile app.
- Multi Ring — A user can activate the multi-ring feature to allow the business phone number to ring through to their office phone and mobile phone, and to any other networked external device.
- Ring Groups — Group ring allows users to call a group of extensions simultaneously, such as the customer service, IT department, or sales team.
- Call Recording — Calls can be conveniently recorded and played back later for review (for Ooma Office Pro).
Advantages of Hosted Cloud PBX Telecom Service
A cloud hosted PBX system works differently than a conventional business communications system. As a cloud-based system, Ooma’s Enterprise telecom service requires no costly equipment or long process of deployment. This state-of-the-art alternative offers today’s growing organizations many important benefits in efficiency, convenience, and cost savings:
- Saves capital expense — It avoids the large capital investment in hardware infrastructure, because, with cloud telecom services businesses can add lines as they grow and remove them as needed, without significant hardware changes, if any, in many cases.
- Saves square footage — A big space PBX hardware system is no longer consuming space on site. It’s also no longer causing maintenance, repair, or replacement costs. Instead, you have a comprehensive enterprise-grade telecommunications system monitored in the cloud 24/7.
- Convenient setup — Ooma experts provide full support through each step of the process for back-end configuration. Employees simply plug in their phones and follow as they’re guided through just a few quick and easy instructions for setup. Then, they’re ready to start calling.
- Unlimited users — As your business grows, simply add more extensions, at no additional charge from Ooma!
- Unified communications — Disjointed business communications are no longer a drag against efficiencies. Smooth collaboration is the new norm, because all team members have their own desktop app and mobile app with instant access to their own email, internet fax, and other communications channels all on a single UCaaS platform.
- Intuitive User Interface — The streamlined Ooma UI also makes set up simple, requiring no more than a few clicks even for the most complex call flows.
- Top-tier mobile apps — Ooma’s robust mobile solution is unsurpassed in meeting the needs of today’s professionals whose work days are all on the move. The platform provides ideal support for employees doing remote work from home or elsewhere, travelling to distant regions, etc.
- Free upgrades — Enterprise system upgrades are seamlessly performed by Ooma’s world-class team, to ensure that your business’s regular routine continues without delays.
- Global reliability — Ooma’s global enterprise virtual PBX ensures consistent call routing through the nearest point of presence (POP), backed by internal failover standby systems and redundancy.
What are Ooma’s Major Competitive Strengths?
What has largely accounted for the enormous growth in the number of Ooma business platform users is the impressive reputation of the company for high reliability and the service platform’s abundant selection of user features. Competitive service plan pricing has also added to the appeal of the Ooma option for telecom services.
Few telecom services providers match Ooma’s state-of-the-art business telecom services software technology. VoIP, unified communications systems, and a feature-packed platform have together made Ooma one of the industry’s strongest product models in the evolving global telecom market.
Among the product and service features that make Ooma’s VoIP hosted cloud telecom services such a powerfully competitive platform are these key contributors:
- Hosted Cloud PBX — Ooma’s business telecom services solution is uncomplicated for small businesses and global enterprises alike, because it operates entirely in the cloud. It replaces cumbersome on-site PBX hardware systems with a far greater value in abundantly increased user features, convenience, and flexibility.
- VoIP technology — Internet-based telecom technology enables unified business communications services for all channels, including phone, SMS, email and others, via any networked device.
- Integrations — Ooma’s powerful platform integrates most other modern business communications systems, including other SaaS solutions, for increased productivity.
- Mobile App — Employees doing remote work have the advantage of bringing the complete business communications system wherever they go, allowing full access to the tools they need in order to succeed.
- Call Center — In Ooma’s versatile UCaaS call center services system, call flows are customized easily to fit your business needs.
- Ring Groups — Group ringing lets users route calls to groups, enabling department-wide communications for convenient internal and external team discussions, information updates, collaboration.
Why is Ooma Leading in Business Telecom Services?
Ooma has changed the game for business telecom services users who need to function in the digital age at the same or more advanced level as their largest competitors. The vast array of platform services and exceptional cost-effectiveness of the Ooma option are primarily accountable for the extraordinary success of the brand.
Just some of the business advantages that this software platform has made possible for Ooma telecom services systems customers, and that have grown Ooma into an industry leader as a result, include:
- Simplicity — From Ooma’s easy setup for new users, to its unified communications platform, to its cloud infrastructure, the company has created a business telecom services model that delivers a customer experience that allows system owners to focus on their business and give no attention to the functionality of their telecom services.
- Agility — Ooma’s UCaaS model is the ideal fit for growing organizations that need streamlined, agile telecommunications capabilities to business need for systems that are easily changeable, scalable and upgradable at low or no cost.
- Reliable — The reliability of cloud-based telecom services, vs. on-premises business communications generation is overwhelmingly greater, due to incomparably superior systems for security and performance, supported by multi-layered systems ensuring optimum call quality and maximum uptime rates.
- Scalability — There’s no other mode of telecommunications services platform provisioning that makes scaling up and down as easy as a cloud model like the service provided by Ooma. Unlimited numbers of new users are added or removed from the business customer’s system with quick setup at no additional cost.
- Support — Ooma support team professionals for business telecom services users are available 24/7 and are accessible through virtually any communications channel the user prefers, including live phone operator, live chat, and email.
Telecom Platform Migration Made Easy by Ooma
Traditional data migration processes can be fraught with errors and unexpectedly lengthy downtime. By contrast, advanced UCaaS migration is highly efficient and delivers a seamless experience for data users. That’s much due to the many advances in cloud technology that have been made in response to the surge in market demand over the past half-decade.
Ooma’s state-of-the-art UCaaS solution provides data migration for enterprise businesses with the least disruption to business operations of any available process. Here are some benefits you can expect from Ooma’s UCaaS automated data migration process:
- Predictable workloads for your staff — Ooma migration experts efficiently manage the entire process, which minimizes stress on your IT department.
- Rapid cut-over — Your team loses much less productivity time recovering from the consequences of excessively long cut-overs (such as the cost of disruption to operations, etc.).
- Automatic repopulation of personalized user settings — The value-added convenience of finding their pre-migration chosen personal settings still in place means your staff can move on with less productivity loss waiting for and receiving help in completing their personal transition to the new system.
- Many fewer migration-related helpdesk tickets — Automated UCaaS migration processes eliminate the typical flood of errors and resulting requests for help. The much smaller number of helpdesk requests minimizes difficulties for IT teams and enables data users to start using their new communications system and its upgraded tools with the least possible disruption of their routines.
Superior Network Security and Dependability
Ooma’s Enterprise telecom services network security ensures consistently exceptional voice transmission quality, utilizing a total of 7 global POPs and connecting users across the shortest possible distances from one POP to another. Security of the virtual PBX systems Ooma provides are further supported by the company’s failover systems and redundancy measures for maximum uptime reliability.
Major Savings for Ooma Business Customers
The total cost of ownership (TOC) of cloud VoIP telecom systems and traditional on-premises systems like the platform offered by Ooma are not comparable. Having a single integrated platform and a single telecom services provider offer additional savings for small businesses and enterprise companies as well:
- Cloud architecture — There’s just no comparison between the costs of traditional business telecom services systems and the ultra-modern cloud-based alternative. A company of any size can reduce its service initiation costs to a tiny fraction compared to a conventional systems installation. The overall telecom services budget can be reduced by as much as 30% by migrating to a highly cost-effective cloud system on a monthly pricing plan with Ooma.
- VoIP connectivity — Internet-based telecommunications enable field sales and services employees the advantage of easy access to internal files and systems they need in order to maximize their effectiveness. The legwork they save and the reduction of processing time accounts for significant savings. Plus, VoIP eliminates the need for additional paid vendors of video conferencing and other separate telecom services.
- Unified platform — Unified business communications routed through a single platform streamlines systems to produce a stronger ROI. Business systems administrators are able to avoid typical difficulties inherent in networking across multiple sites and the predictably higher cost of depending on multiple systems management vendors.
- Single provider — Having one global provider for telecommunications affords business customers the natural savings that come with greater efficiency, and with the economies of scale that benefit growing organizations.
How Much Does Ooma Cost?
Ooma offers monthly service plans to suit the needs of modern businesses of any size, located across any global distances. These are the features provided on the various Ooma monthly service plans:
Ooma's Office Plan $19.95
- $19.95 per month, per user
- Intercom
- One virtual fax per user
- Forward calls during device outages
- Call flip
- Virtual extensions
- SMS Messaging
- Multi-device ring
- Overhead Paging
- Voicemail audio email attachments
- One conference bridge per user
- Call log
- Smart phone app: 2-phones-in-1
- 7-digit dialing
- Call Blocking
Ooma's Office Pro Plan $24.95
Note that the Office Pro Plan also includes increased limits of usage for call park, extension monitoring, and audio conference room participants
- $24.95 per month, per user
- Unlimited number of users
- Extension-to-extension dialing
- Intercom
- One virtual fax per user
- Forward calls during device outages
- Call flip
- Call forwarding
- Virtual extensions
- SMS Messaging
- Multi-device ring
- Overhead Paging
- Voicemail audio email attachments
- One conference bridge per user
- Call log
- Smart phone app: 2-phones-in-1
- 7-digit dialing
- Call Blocking
- Enhanced Call Blocking
- Desktop App
- Call Recording
- Voicemail transcription
Ooma's Enterprise Plan $49.99
These are many of the most popular features for users of the business telecom system included at various levels of Ooma Enterprise monthly service plans. For a free consultation about Enterprise level service from Ooma, you can call (866) 467-6935 or access general information about Enterprise services online.
Ooma’s Enterprise plan features include:
- Reporting
- API integrations
- Auto attendant/virtual receptionist
- Call flow editor
- Call forwarding
- Call logs
- Call park
- Call recording Advanced
- Call Routing
- Caller-ID with name Classes of service: role-based controls
- Conferencing
- Conference room management
- Contact center
- Dashboard/heads-up display
- IP Desk phones
- Do not disturb
- Dial by extension
- Dial by name
- Encryption
- Enhanced 911 service
- Faxing
- Find me/follow me
- Hot desking
- Instant messaging
- Intercom one-to-one
- Local phone numbers
- Mobile apps
- Music on hold
- On-phone presence monitoring
- One-on-one video
- Paging groups
- Personal automated attendant
- Presence
- Softphones
- Ring (hunt) groups
- Screen pop
- Shared line appearances
- Time-dependent call treatment
- Toll-free numbers
- Video conferencing
- Voicemail messaging
- Voicemail transcription
- Whisper/barge/listen
Free Trial
Ooma offers a risk-free 30-day trial. You can cancel your new account, and simply return the telecom equipment for a full refund. The 30-day full-refund guarantee applies to both Ooma Office and the Ooma Office for Mobile business telecom services packages.
Ooma Apps
Ooma Desktop App
The Ooma Office Pro platform provides business telecom services users with the Ooma Desktop App, which enables use of the telecom services platform directly directly from their desktop computers.
Ooma Mobile App
The Ooma Mobile App is provided at no charge to business telecom services platform users. The app allows employees to make business calls and and conduct communications through all other telecom services channels using their smart phones from any location with internet access.
Support Services
Ooma support services are available 24 hours, 7 days per week. Support is offered through whichever of these resources you prefer:
- Ooma support is available through live chat.
- You can call the Ooma support team at 1-866-939-OOMA(6662).
- Ooma forums for member support are accessible through the provider’s website.
- You can contact the company online through the contact option at their website.
Phones and Other Hardware
Ooma’s business telecom software supports virtually all updated telecom hardware types, which means you have the option of using your own office phones, conferencing equipment and mobile devices.
For more information about Ooma’s mobile app, you call (866) 467-6935 or fill out a request online to load the Ooma mobile app.
Ooma Adapts to Telecom Customers’ Changing Needs
Ooma has identified the evolving business telecom market and placed itself at the forefront of providers offering the best alternatives overall. The simplicity of use, ease of access, and strong savings on a VoIP cloud hosted telecom system have made Ooma a top global competitor in business telecom services.
Ooma has proven to provide one of the telecom services industry’s most comprehensive solutions for businesses of any size. Today’s organizations need the streamlined networking that only a unified communications system like the Ooma platform can provide.
Why Businesses Want Unified Communications Platforms
Today’s small business owners and global enterprise leaders alike are increasingly migrating their telecommunications services to unified systems. That’s because they’ve discovered it just makes sense for reliability, robust user opportunities, and overall cost-effectiveness.
- Speed — A unified platform is a far more convenient system for users to navigate, enabling them to choose any form of communication they prefer — voice, SMS, email, virtual fax, video, etc., using any networked device from any networked area.
- Accessibility — A centralized telecom services system integrates most other business software applications and platforms that business users need to be able to access quickly from any location.
- Efficiency — A comprehensive central system opens up access to once closed off stores of departmentally maintained information the company’s base of customer data and information for quick reference for all users of relevant systems.
What do Businesses Using Ooma Say About Their Experience?
Arguably, even more than valuable industry reports and formal product reviews, a telecom services company’s reputation with its customers can often best reveal the true value delivered by the provider. Below are some Ooma customer comments, reflecting the company’s service quality through first-hand reports of customers’ experience with the provider:
(See review at Ooma website Business Phone Reviews)
(See review at Ooma website Business Phone Reviews)
(See review at Ooma website Business Phone Reviews)
(See review at Ooma website Business Phone Reviews)
Ooma Customer Case Studies
Ooma case studies of its implementation of business customer solutions and results of the migration to Ooma telecom services provide strong indicators of consistently broad positive impacts of the change to a world-class cloud VoIP unified business platform.
Whether you operate a small business with plans to grow or lead an international enterprise company, it can help provide some perspective in decision-making about telecom services providers, to learn about the experiences that similar companies have had with the kind of systemic change you’re looking to make.
These and numerous other Ooma case studies are available for review at the Ooma website:
How Does Ooma Compare to Its Competitors?
Below is a comparison of Ooma’s business telecom services platform with other popular industry competitors, to help clarify the differences in service features between providers:
The products and services information in the table above is sourced from these providers’ lists of their featured services on their websites.
Also compare Ooma to RingCentral, Mitel MyCloud Connect, Cisco Business Edition 6000, Comcast VoIP, Genesys, DialPad, and others.
Ooma Customer Resources
The Ooma company provides an extensive network of resources for customers to reach out for support, discussion, and learning. The Ooma website presents an extraordinary number of links to a wealth of customer resources at the bottom of the Ooma website homepage, including:
Forums — Numerous excellent discussion and Q&A forums are available through the link at the Ooma site, such as Status & Updates, and Support Topics.
Support — Ooma’s support services provide specialized team response with assistance regarding the business phone system, business internet, and smart security.
Blog — The Ooma blog presents a wealth of learning opportunities through its library of great articles on Ooma-specific and industry topics.
FAQ — A quick search of the Ooma FAQ can yield fast answers to so many frequently asked questions that it can be a big timesaver for busy users who just need an answer to a common question about Ooma service features.
More Information About Ooma
For more details about Ooma business telecom services features and pricing, upgrading your existing Ooma monthly services plan, or other information, call (877) 353-5168 to speak to a sales representative 24 hours, 7 days per week. Or, visit the Ooma website for a vast amount of helpful general information.
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Capterra Reviews –
Here is a summary of the user reviews that people found most helpful. They were voted as most helpful for both positive and negative reviews out of the 145 available to read on the Capterra.
Most helpful: Positive Review (Full Review) | Most helpful: Negative Review (Full Review)
Software Advice –
Here is a summary of the user reviews that people found most helpful. They were voted as most helpful for both positive and negative reviews out of the 141 available to read on the Software Advice website.
Most helpful: Positive Review (Full Review) | Most helpful: Negative Review (Full Review)
Getapp –
Here is a summary of the user reviews that people found most helpful. They were voted as most helpful for both positive and negative reviews out of the 145 available to read on the GetApp.
Most helpful: Positive Review (Full Review) | Most helpful: Negative Review (Full Review)
G2 Reviews –
Here is a summary of the user reviews that people found most helpful. They were voted as most helpful for both positive and negative reviews out of the 83 available to read on G2 Reviews.
Most helpful: Positive Review (Full Review) | Most helpful: Negative Review (Full Review)