Phone.com Review

Phone.com is a leading business telecom provider, offering one of today’s most efficient solutions for small businesses with teams that need the freedom to work from anyplace. The agile Phone.com VoIP telecommunications services platform offers growing businesses and their mobilized teams the flexibility they need in order to manage all business functions, while doing remote work, with the same efficiency as in-office operations.

The company has developed state-of-the-art telecom services technology, featuring voice, text, internet fax, teleconferencing, and team collaboration features. The extensive array of advanced features and exceptional customer service reputation have together made Phone.com one of the telecom industry’s most trusted brands for cloud-hosted unified business communications.

With monthly telecom services plans starting as low as just $9.99 per month, and no risk of lengthy contract commitments, Phone.com provides a worry-free alternative for new and growing small businesses. No special hardware is necessary, and most existing business phones and devices are usable for the entire array of more than 50 user features included in the Phone.com plan packages and premium adds.

What Kinds of Businesses Does Phone.com Serve?

Phone.com provides enterprise-grade hosted cloud telecom platform services ideally suited for entrepreneurs with small businesses and growing businesses. The provider offers a selection of monthly service plan packages to accommodate businesses with even the smallest operating budgets.

The Phone.com monthly plans offer a range of basic and advances telecom services features, and provides customized integrations to fit each customer business’s specific needs.

The service platform provides over 50 features, enabling business users to keep up in advanced communications functionality with today’s big players in their industries. The several advanced mobile apps make it easy for busy professionals to maintain continuous connectivity from any remote work location, effectively taking their offices with them wherever they go. Plus, Phone.com’s team collaboration tools make it possible for whole teams to work together closely from their respective remote locations.

Altogether, the Phone.com business telecom provider offers one of today’s most convenient, easily accessible, and affordable telecom services options for startups and solo enterprises. The company’s state-of-the-art cloud platform brings all the power of ultra-modern business communications technology to helping small business enterprises maximize productivity, minimize operating costs, and enjoy trouble-free management of their telecom systems.

What are Phone.com’s Key Competitive Strengths?

From the numerous choices of telecom services platforms available to today’s business communications customers, Phone.com stands out in a variety of ways. All offer a full range of function features, but the Phone.com customer experience excels over others in its UCaaS solution:

• VoIP — VoIP can be used with any device, making it more versatile than entirely virtual solutions. The platform supports standard phones, mobile devices and softphone functionality.
• No contract — There is no long-term commitment for subscribers to the Phone.com monthly service plans. Customers can stop their service at any time.
• Extensive feature set — Small businesses have all the telecom services features that afford them the same level of functionality that their biggest industry competitors have, including high-end call management, and much more.
• Elevated customers’ operations — Customers’ callers are greeted by a top-tier auto-attendant system, hold music, and more, to provide an excellent experience with your business.

• High call quality — Phone.com’s range of points of presence (POPs) ensures excellent sound quality on calls between any locations.
• Unified communications — Unified business communications combined on a single telecom services platform affords small businesses streamlined and simplified processes.
• Superior uptime rate — The Phone.com system utilizes multiple carriers, seamlessly routing from one to another, to ensure call delivery regardless of technical issues that arise on calls.
• Easy, quick implementation — Moving phone service to Phone.com is simple and convenient. Because no special hardware is needed, there’s nothing to install. So, new customers can start making calls within a few minutes.
• Unsurpassed customer support — Phone.com’s U.S.-based bilingual team of business telecom services support specialists are available 24/7, to provide any assistance customers need.

Which Business Telecom Services Does Phone.com Provide?

Phone.com’s business phone system products include:

• Small business phone service
• Small business VoIP
• VoIP business phones
• Hosted
• Other telecom service products

Phone.com Key Features and Benefits

The Phone.com digital telecom services platform offers a wide array of function features for business users. The powerful technology integrates all business communications channels, enabling growing businesses to compete at the same level of telecom software sophistication as much larger competitors.

Just some of the most popular Phone.com features and benefits include:

• Auto attendant — Automated call routing provides incomparable efficiency, time savings for staff and callers, and delivers an overall more consistent and reliable customer experience.
• Dial-by-name directory — This service platforms feature offers callers the great benefit of being empowered to bypass unneeded interactions and dial their party directly.

• Text messaging — Users can perform business interactions however they prefer, including the newest generations of professionals, who gravitate to text communications.
• Mobile apps — The power to do remote work with all necessary tools is a transformative upgrade, enabling small business operators to maximize time in field for sales and service.

• Audio conferencing — Teleconferencing reduces expense of coordinating in-person meetings reduces travel time, and eliminates duplication of communications to multiple groups.
• Video conferencing — Video improves information retention, encourages more effective collaboration, and delivers a fuller employee experience and customer experience.
• Voicemail to email — Email now simplifies organization of voicemail communications and reduces time spent sifting through voicemails by providing a collective display of messages.
• Voicemail transcription — Professionals save time with automatic written documentation of voicemail messages, enabling quick skimming, vs. time-intensive full playback of every message.
• Collaboration features — Tools for group communications, file sharing, scheduling, and planning help elevate the process of remote work to a higher level of productivity.
• Screen sharing — The capability of viewing the information together at the same time from different locations is a key advantage for business communications accuracy and efficiency.
• HIPAA compliance — If you’re entrusted with customers’ or patients’ sensitive personal data and information, compliance with HIPAA regulations means protecting clients and your business.
• Internet fax — Unburdening users from constraints of in-office fax transmissions means field teams are capacitated with full business operations functionality from anywhere.
• Live receptionist — Premium service add-ons include the option of a live receptionist, a high-end alternative for greeting callers that is not available through other telecom services providers.
• Custom integrations — Having a fully integrated business communications and data access network puts small businesses on the same advanced functional plane as global enterprises.
• 24/7 customer support — The security of around-the-clock support gives business owners peace of mind and a ready resource for help to ensure any telecom services issue is quickly resolved.

Major Savings for Phone.com Business Customers

The cost savings for Phone.com customer businesses can be significant, due to the provider’s highly competitive pricing for monthly and yearly service plans. The Base plan starts at just $9.99 per month, which is as low as telecom services platform fees go in the industry.

For startups, solo entrepreneurs, and small to growing businesses and professional offices, the Phone.com service option makes a business telecom services platform easily accessible.

Phone.com’s mobile apps enable business owners and their teams to perform all digital business operations from any remote work location. VoIP phone service can be used anywhere an internet signal is available. The time and money saved by reducing downtime for travel also means increased productivity and efficiency and resources for improving quality. It also means a stress-free and otherwise improved employee experience, which contributes to reduced turnover costs.

These and other sources of significant time savings amount to strong savings for small business owners working to maximize productivity and minimize waste of time and money.

Additionally, ensuring HIPAA Compliance of your business telecom system is an essential for preventing the potentially devastating costs of losses due to lawsuits and damage to reputation for small local companies.

How Much Does Phone.com Cost?

Monthly and yearly service plan pricing is designed to accommodate small businesses. Review the three Phone.com telecom services plans below, to identify the plan that best fits your operational needs and your budget.

Upgrade anytime, and scale up the number of users and extensions in your telecom services network as your enterprise grows.

All Phone.com Services Plans Include

Premium Add-On Features

• call recording
• caller analytics
• CRM integration
• Live Receptionist
• video conferencing service
• voicemail transcription
• international calling Rates
• global numbers
• custom local numbers
• custom toll free numbers

Risk-Free Trial of Phone.com

Although Phone.com does not offer a free trial program, per se, you can try the provider’s telecom services risk-free, with the company’s Base plan with a 30-Day Money Back Guarantee.

The Phone.com Base plan includes pay-by-the-minute service with a maximum of 300 minutes usage per month. During that 30 day period, you have the option of discontinuing the service and receiving a refund for that initial month subscription period.

For more information about the Phone.com 30-day refund policy, call 877-PHONE10 (877-746-6310).

Phone.com Apps

Go mobile with Phone.com’s robust Communicator software applications for business users. Apps for iPhone, Android, Windows, and Macintosh provide a full-feature phone interface for your mobile devices. All these Phone.com apps are all free of charge for Phone.com business customers.

• Phone.com for iPhone
• Phone.com for Android
• Phone.com for Windows
• Phone.com for Mac

Customer Support Services

The Phone.com customer support team is accessible 24 hours 7 days per week, to answer general questions, provide user assistance, help business owners with any platform administrative needs, facilitate upgrades, and to address account management needs.

For customer support anytime, call 877-PHONE10 (877-746-6310). Or for answers to frequently asked questions, you may prefer to see the Phone.com FAQ page.

Phones and Other Telecom Hardware

For a comparatively huge selection of business phones, see Phone.com VoIP phones. Selections come in abundant choices of styles and levels of functionality and pricing. Popular Phone.com business phone brands offered include Cisco, Polycom, and Yealink.

All Phone.com phone models have been tested and certified as fully compatible with Phone.com telecommunications services.

Phone.com provides a 30-day warranty on all phones and other devices sold by the company.

If You Already Have a Phone

Most existing business phone models are compatible with all Phone.com telecom services. So, you can probably use your current phone, if you prefer to do so. Phone.com works with a range of IP phones. To confirm that your IP Phone is supported by Phone.com technology, just click here.

IMPORTANT NOTES REGARDING COSTS

State and federal taxes and applicable fees are added to monthly service costs.

Overage fees are added for minutes used in excess of set limits for Base and Plus plans.

Texts sent or received over the set limit are charged a $0.005 fee per text message.

The Phone.com Money Back Guarantee is applicable only to the Base service plan (up to a maximum of 300 minutes).

See Phone.com Terms of Service for additional rules and restrictions regarding use of Phone.com services.

What do Businesses Using Phone.com Say About Their Experience?

While all Phone.com’s national awards and achievement rankings are useful indicators of the company’s progress on various fronts, the most revealing reports of the success of a telecom services provider’s technology products and customer service remain to be found in customers’ statements about their first-hand experience with the company.

Here are a few examples of Phone.com customer comments about the quality of products and customer service they have received from the company:

Phone.com Case Studies

Naturally, even more telling than customer comments are the findings from more in-depth case studies of the outcomes for customers using Phone.com telecom services platform software over time. Below are some excerpts from customers’ assessments of solutions implemented for their businesses through Phone.com.

Results of the various studies consistently indicate strong preference for Phone.com services among long-term customers and marked improvements in customers’ convenience and efficiencies in operating their small businesses using their Phone.com communications platform services.

Here are some excerpts from just a couple of examples of the typically exceptionally positive customer evaluations found in the Phone.com case studies:

How Does Phone.com Compare to Its Competitors?

Compare Phone.com to competing business telecom services providers, to understand the differences in features and pricing offers and determine the relative value of each. To help you start your competitive evaluation…

The products and services information in the table above is sourced from these providers’ lists of their featured services on their websites.

Also compare Phone.com to Vonage Business Communications, Mitel MyCloud Connect, Cisco Business Edition 6000, Comcast VoIP, Genesys, DialPad, and others. Add to compare

Phone.com Adapts to Telecom Customers’ Changing Needs

In 2007, Phone.com was founded with the goal to provide the most convenient cloud-based business telecommunications services in the world. Over the past 13 years, the company has steadily built upon its original service model, to produce one of the most efficient digital platforms for business phone systems in the industry. Today, Phone.com VoIP delivers a full complement of enterprise-quality telecommunications services priced for small business users.

As smartphones become ever more powerful, and telecom technologies continuously evolve, and businesses are increasingly operating in virtual domains, one thing does not change — the more efficient communications system are, the more successful a business has the potential to become.

In pursuit of its founders’ mission, the Phone.com team has developed on the world’s most robust and versatile cloud-based business telecom services platforms available today. It’s scalability, its wide range of 50 user features, and its seamless connectivity to all devices provides small business customers with a fully unified communications platform to rival the biggest enterprise systems.

Why Businesses Want Unified Communications Platforms

A unified telecom system provides modern enterprises, large and small alike, with a much more streamlined and convenient way of managing business communications. The unified business phone system integrates all business phones and other networked devices in a single central telecom services platform. This systems integration affords Phone.com users the benefit of being able to communicate via any channel they prefer to use, including voice call, text, email, and other modes.

Phone.com’s cloud unified business communication platform means maximum connectivity of all users and communications channels and tools for information sharing, organizational management, and collaboration.

Why is Phone.com a Leader in Business Telecom Services?

There is a long list of reasons why more than 32,000 businesses throughout the United States and Canada trust their daily telecommunications services platform needs to the Phone.com business telecom provider:

• Large number of features — Over 50 features for users include screen share, chat, and video.
• Affordable plans — The hosted-cloud VoIP business phone service is competitively priced.
• No contracts — There are no binding financial commitments; you can cancel service at any time.
• Easy setup — Switching services and systems setup are done quickly and easily.
• Easy upgrading — Upgrading of business phones and service plan features is seamless.
• Add phones anytime — Customers can add phones whenever needed.
• Exceptional customer support — Users receive help from an award-winning support team.
• Unlimited extensions — As your business grows, add as many extensions as you need.
• Entirely customizable — Add or remove features and services at any time.
• Ideal Apps — Employ powerful mobile apps through the Play Store/AppStore.
• Easy integrations — Seamless integrations are performed with virtually all business applications.
• Superior quality — State-of-the-art cloud telecom services platform technology is unmatched.
• High-speed internet — The Phone.com system runs your high-speed internet connection.
• Advanced analytics — Intuitive dashboard helps you boost your business’s progress.
• VoIP phones — Robust business hosted-cloud telecom service delivers an excellent value.
• Exceptional reliability — Stellar service performance record of 99.999% uptime reduces loss risk.

Telecom Platform Migration Made Easy by Phone.com

The process for transferring your phone number to Phone.com is very simple. You can notify Phone.com of your request for the transfer by contacting the company, by any of the contact methods listed below. Pnone.com professionals will guide you through the easy transition to making your change of service.

To make the transition as easy as possible, do not cancel your existing service prior to making the changeover. Wait until the transfer of your telephone number is completed by Phone.com. Also, be sure that your current phone number is active and that there are no outstanding billing or other issues with your current provider that can complicate the transfer to Phone.com.

You can notify Phone.com of your request to transfer your phone service by calling 800-998-7087. Or, you can email your request to porting@phone.com. Or, you can fax the request to 858-777-9888. Direct your communications to the attention of the Phone.com Porting Department.

Superior Network Security and Dependability

The Phone.com network meets current standards for the most sophisticated layered digital telecom systems security protections. Security structures and methods included these key examples:

SSL encryption — The company employs leading-edge Secure Sockets Layer encryption, a.k.a. SSL encryption, to protect your confidential personal information, including your username and password. This fortification of the digital systems protects data transmitted from your computer or device browser to Phone.com servers. A “lock” icon is displayed at the bottom right of your browser screen, which verifies for you that your data is being securely preserved during each transmission.

Customer network information — When you become a Phone.com business customer, you will be asked to choose a password for accessing your own control panel. Anytime you contact the company, whether by phone, live chat, email, etc., the representative will first ask you to confirm your password before accessing your account information. (A password recovery process is available, in case you lose or forget your password.)

This protocol protects Phone.com customers’ proprietary network information, including critical provisioning data, systems configuration specifications, call logs, etc., to restrict such knowledge exclusively to parties with access authorization.

PCI Security Management — Phone.com conforms its network systems and administrative protocols to Payment Card Industry Data Security Standard, or PCI DSS. The standard is administrated through the Payment Card Industry Security Standards Council. This industry standard required by credit card companies for information security to protect organizations that perform transactions involving their credit cards.

Why is VoIP Telecommunications Best?

What makes Voice over Internet Protocol (VoIP) telecommunications technology so revolutionary is the vast opportunity that internet-based functionality opens up for end users. VoIP enables phone calling, text messaging, video calling, faxing, emailing, and other communications all across the internet, eliminating the need for a direct landline into a business location.

VoIP technology creates and transfers data packets from digital signals that it has converted and translated from sound signals. This technology typically requires no hardware or systems maintenance at customers’ physical business sites. That allows VoIP telecom services customers to get much more for their business communications dollar. It means major savings initiating new service and in ongoing routine systems operations, maintenance, and administration.

VoIP for businesses can normally be expected to include most or all of these telecom services:

• Phone calling
• Automatic call routing
• Business texting
• Voicemail to email notification
• Video calling
• Conference calling
• Video conferencing
• Internet faxing
• Other premium telecom service features

Phone.com Customer Resources

The Phone.com business telecom provider offers a number of helpful resources for information and assistance for its business customers, including:

Account Login — This is a quick access link to your Phone.com online account management functions and other helpful internal links.

Support Team — The Phone.com support team is available 24/7 for assistance in setting up your account, understanding account holder guidelines, and troubleshooting user or administrator issues.

Glossary — This convenient resource provides an alphabetical index of customer support topics, including quick access to information on everything from user functions, to administrator tasks, to account management matters, to a broad range of telecom services industry terms and definitions.

Phone.com Blog — The Phone.com blog features a wide open range of cutting-edge articles on business communications and related topics, to help inform and educate entrepreneurs working to optimize their systems to grow their businesses.

VoIP Phone Speed Test — This resource provides step by step instructions for a you to activate a process for measuring your VoIP phone performance, utilizing indicators such as upload and download speeds, latency/delay, etc. Phone.com experts analyze your system’s latency measured to the millisecond, evaluate the consistence of your connection in handling your in-and outbound call volume. The VoIP test further tests jitter quality by utilizing fluctuation of ping time.

More Information About Phone.com

For more information about Phone.com service plans and features, or to request a demo, contact the Phone.com sales team anytime at 877-PHONE10 (877-746-6310).

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