RingCentral Review

RingCentral is the world’s leading provider of business telecommunications solutions. From global enterprises to small and growing local companies, RingCentral’s cloud solution is making it possible for businesses to collaborate remotely with unprecedented ease of access, accelerate real-time processes, maximize efficiency, increase savings from moving operations off-site, increase productivity, customer and employee satisfaction, and significantly reduce costs across the board.

The powerful, exceptionally intuitive RingCentral platform enables a full array of voice communications features, group messaging, state-of-the-art video conferencing with a single click, inbound and outbound contact center operations, real-time analytics and reporting, and much more — all supported by a world-class business telecom customer service system.

RingCentral offer business communications systems users the best in today’s digital telecommunications tools on one simple, seamlessly integrated platform. Migration is made easy. Systems setup, deployment, and user adoption processes are all designed for such easy implementation that a company’s IT management can execute the process from any networked location.

What Size Business Does RingCentral Serve Best?

RingCentral is the leading global integrated phone system provider for international enterprise customers.

However, the streamlined business telecommunications platform is available with ideal service packages for local small businesses too.

The powerful RingCentral telecom platform seamlessly scales for domestic and overseas expansion, remote customer services, and extensive field sales and services operations. It’s the optimum platform for call management in inbound or outbound digital contact centers.

The RingCentral system integrates with CRM systems, and with custom platforms, mobile operations. The intuitive platform is also ideal for remote administration by Multiple Systems Operators (MSOs) and Managed Service Providers (MSPs).

What are RingCentral’s Most Outstanding Product and Service Strengths?

• Reliability — The telecommunications platform performance leads the industry in reliability, with a Service Level Agreement (SLA), for 99.999% uptime!
• Security — Enterprise-quality security SLA, for network security and to enable the exceptional rate of uptime. (Read more about RingCentral’s Secure and Reliable Network below.)
• Flexibility — Telecom usage is smoothly enabled for any mode of communications your users prefer, on any device type, and at any global location.
• Flexibility — Telecom usage is smoothly enabled for any mode of communications your users prefer, on any device type, and at any global location.
• Integration — Groups connect on a fully-integrated global telecom platform with their preferred devices, communications software, industry-specific or custom programs.
• Scalability — New users and groups can be added and setup in minutes, anywhere in the world. (Read more about easy Global Deployment below.)
• Accessibility — The RingCentral hardware and software products are easy to purchase, easy to use, and easy to administrate and manage.

How Robust is the Array of Features Offered by RingCentral?

• The RingCentral cloud business phone system includes over 50 features.
• The phone system provides state-of-the-art integrated cloud-based phone systems.
• RingCentral provides the latest in HD video conferencing and screen sharing.
• Group services include group messaging and collaborative sharing of files and tasks.
• The company provides the world’s most robust customer service solutions.

How Much Does RingCentral Cost?

RingCentral offers four monthly service plans. The Essential plan offers an impressive array of features and benefits for users. With each increasing level of service in the Standard, Premium, and Ultimate plans, users have access to a wider range of more highly advanced business telecom resources:

Add-ons – Expandable System for Broader Service

• Add local or toll-free phone numbers — $4.99 per user per month
• Add international phone numbers — starting at $5.99 per user per month
• Add “vanity” phone numbers (memorable) — one-time fee of $30
• Add international toll-free calling — $25 one-time fee, plus $14.99 per user per month

NOTE: International Calling Rates — International calls are billed according to the RingCentral international calling rate chart. International calls to toll-free numbers are billed per minute, according to the country’s set rate.

Free Mobile User Extensions

Extensions for mobile users are provided free of charge. When a mobile user extension is used for making or receiving phone calls, the business is billed for the mobile user extension for that month at the same per-month rate that the business is being billed for digital lines.

Unlimited Business SMS

Unlimited Business SMS is included in the indicated service plans for use in U.S. and Canadian markets.

What do Businesses Using RingCentral Say About Their Experience?

RingCentral has over 400,000 customers and partners globally. Here are some of the kinds of comments that are commonly found in customer reviews of the provider’s products and services.

“RingCentral is an all-in-one platform for collaboration and communication. Having one vendor versus several to manage gives us time back to innovate in IT. Numerous connectivity options and powerful analytics ensure the best voice quality within your existing infrastructure. Whether it’s connecting via MPLS, SD-WAN, broadband, or mobile, we offer SLAs for both availability as well as premium voice quality. From initial planning to implementation, RingCentral ensures the highest levels of voice and video quality, with professional services and real-time analytics that give IT administrators the ability to maintain a consistently excellent experience.”

Nate Hawley, IT Systems Engineering, Brinker International (6-29-20 Review at RingCentral.com)

“New Relic has used RingCentral for a couple of years now and the company has been a true partner, helping us leverage its cloud-based solution and continually supporting our needs as a global business. Integrate ready-to-use business apps and custom build your own via an open API platform. Our open API platform enables communications integrations with today’s most popular business apps including Google, Microsoft®, Salesforce®, Okta, ZenDesk®, and ServiceNow®. Your developers can even build custom apps and integrations to improve business productivity.”

Phillip Luedtke, IT Director, New Relic (Review at RingCentral.com)

RingCentral Customer Case Studies

See individual case studies for a deeper understanding of the transformative impact of RingCentral systems for all company sizes and industries, from local growing businesses and global enterprises. Here are excerpts from just a couple of the many case studies available to review on the RingCentral site:

“RingCentral has enabled us to closely collaborate as a team and stay productive both during this highly demanding time in which we’re seeing significant volume increases as well as on any average day.”

Philippe Bourdon, Vice President of IT Infrastructure, C&S Wholesale Groceries

How Does RingCentral Compare to Its Competitors?

For help to determine why a business owner should choose RingCentral over other providers, examine this side-by-side comparison of features offered by the top business telecom systems companies.

Pricing information for business telecom platforms is typically provided by direct request only to the vendors by contacting the companies by phone or email, or by inquiring through their websites.

Annual or monthly plan prices are usually for subscription service or purchase of the software system in full. Monthly and yearly subscription rates are typically determined by a business’s particular needs for their business communications.

When comparing features and considering benefits and global brand reliability, and contrasting pricing structures, RingCentral is found to provide the industry’s strongest value in business telecommunications technology, cloud-based telecom management, and platform customer services.

The products and services information in the table above is sourced from these providers’ lists of their featured services on their websites.

Also compare RingCentral to Vonage Business Communications, Mitel MyCloud Connect, Cisco Business Edition 6000, Comcast VoIP, Genesys, DialPad, and others. Add to compare

RingCentral Adapts to Evolving Business Needs

Among the rapidly adapting telecom service providers worldwide, RingCentral stands out as one of the most versatile and responsive to the dynamics of modern business communications and businesses’ ever-growing security needs, advanced service technologies, and customer expectations for communications data gathering and analysis.

Just some of the key areas of adaptation in which RingCentral continues to lead include: changing business telecom user habits, rapid scalability, new partnering arrangements, the cloud computing revolution, business telecom tech innovations, elevation of customer experience, and facilitating digital transformation for the benefit of businesses and their valued customers.

In 2022, RingCentral is leading the way in adapting to currently evolving needs for more robust accommodations of work-from-home technology that delivers the same or better quality of performance and security and business user experience.

Global Deployment Made Easy

RingCentral makes expanding your telecommunications system internationally pain-free. Scaling your global telecom network to increase your productivity is quick and easy. Local phone numbers, free global dialing between extensions, and free inbound calling are all provided. International phone numbers are activated instantly in more 80 countries world-wide. Customers add new countries when ready. A wide variety of app and platform software integrations are seamlessly executed.

A dedicated account manager and technical manager for each customer account ensure smooth implementation. Customer support provides user, admin, and systems management solutions 24/7.

Having a single comprehensive telecommunications solution for all a company’s international markets affords the incomparable convenience of unparalleled efficiency in systems administration and management.

Globally Secure and Reliable Network

The RingCentral brand has been built on the priority of ensuring that user services remain at the world’s highest level, which requires 99.999% uptime and SLAs that serve to reinforce that reliability.

A dense seven-layered security system along with redundant data centers protects users’ information. A team of global experts vigilantly monitor and work around the clock 365 days per year to optimize external and internal telecom network security.

Geographically strategic locations of mutually-supporting data centers and the industry’s most intensive telecom security processes prevent operational errors that lead to system failures.

Among the telecom industry’s most robust security protections are maintained by RingCentral systems experts, to shield platform users from system downtime resulting from operating errors, cybercrime, hardware malfunction, natural disasters, or other causes.

Broad-Scale Cost Savings

Having a single central global provider permits international enterprises to take advantage of the economies of scale that are made possible for multi-national companies by consolidating and simplifying worldwide telecom services.

Small local businesses and multinational companies alike can reduce the Total Cost of Ownership (TCO) for telecommunications services by as much as 30% with monthly plan pricing from a one-stop global provider like RingCentral.

• Bundled Solution — A comprehensive global cloud telecom solution naturally reduces the TOC significantly, allowing businesses to realize ROI immediately.
• Cloud Architecture — Businesses save the typical costs involved in connecting traditional in-house infrastructure to local telecommunications companies, and to third-party services for video conferencing, etc.
• Simplified SLA — They also avoid the predictable complications inherent in complex multiple-site networking, and the cost and service-quality uncertainties and inconvenience of SLAs with multiple providers.

RingCentral Unified Communications

The RingCentral unified business telecommunications platform provides a unified approach to phone, message, and video, integrates all devices at any locations, and interfaces seamlessly with not only the most popular business platforms, but also with industry-specific and custom platforms.

This depth of commitment by RingCentral to unified communications enables businesses leaders, whether in local startups or in the most expansive global operations, to realize their vision efficiency to benefit customers and the companies who serve them in every domestic and international market.

What Service Options Does RingCentral Offer Customers?

Here is a list of key features of all RingCentral plans and additional features offered at each level of the monthly service plans (Essential, Standard, Premium, and Ultimate):

RingCentral Platform Features and Benefits

• High-definition (HD) voice systems — Enables consistently crystal clear communications.
• Business phone number, or toll-free numbers — Conveniently expedites number assignment.
• Unlimited calling in the U.S. and Canada — Saves on business communications costs.
• Monthly amount of toll-free minutes — Saves on monthly long-distance costs.
• Unlimited business SMS usage —Frees users to communicate in their preferred mode.
• Voicemail-to-email service —Frees staff to manage voicemail using their preferred mode.
• Voicemail-to-text service — Frees staff to manage voice mail using their preferred mode.
• Visual voicemail — Enhances interaction quality and promotes customer relationship building.
• Group messaging —Saves much time and ensures consistency across verbal communications.
• Digital document sharing —Increases efficiency.
• Call management system — Reduces caller wait times and frustrations from searching for the right contact person.
• Mobile apps (iOS, Android) — Enables users to network with your call system remotely.
• Phone system administration — Ensures timely and accurate implementation of protocols for users’ needs.
• Phone call log reports —Provides business managers with valuable data and information for improving call management and other business operations.
• Options for desk and conference phone rental — Convenient access to top-quality hardware.
• Audio conferencing (unlimited) — Saves much travel time and costs for entire teams.
• Video conferencing in high-definition (HD) — Saves much travel time and costs for entire teams.
• Internet fax (unlimited) — Eliminates unnecessary hardware and maintenance and paper, paper storage needs, consolidates files in digital file systems, and eliminates paper handling time.
• Service quality reports — Provides training and coaching tools for call agents.
• Accommodates G Suite, Office 365, G Suite, Slack, and other integrations — Enables digital maturity of the business.
• Auto attendant for multi-level call routing service — Increases efficiency, reduces time and costs, improves customer experience.
• Call recording (on-demand or automatic, per plan type) — Establishes documentation of important communications, ensures that speaker and listener take away consistent information.
• Implementation by RingCentral professional(s) — Ensures seamless system roll out.
• Customer support 24/7 — Minimizes downtime for individuals and groups.
• Extensions up to 8-digits, with site codes — Enables vast scaling for global enterprises.
• Single sign-on — Provides convenience and simplicity in execution of sign-on protocol.
• Whisper, barge, and other advanced call management features — Enables real-time in-call agent coaching and assistance with interactions.
• Hot desking flexibility —Enables rapid adaptation of communications system to support operational agility.
• System analytics in real-time — Enables optimum responsiveness to operational needs.
• CRM integration (with ZenDesk, Salesforce, and other popular platforms) — Unifies systems for comprehensive knowledge-based customer communications.
• Integration with Smarsh, Canvas, and other industry-specific software — Accommodates industries’ particular digital communications needs.
• Custom integrations and developer platform — Enables service of companies’ unique digital platform needs.
• Multiple-site platform administration and management — Improves communications network efficiency and responsiveness with centralized communications system monitoring and controls.
• Unlimited data storage — Improves security and practicality in data retention and management.
• Device status reporting — Enables close monitoring of inventory and identifies equipment issues for timely handling.
• Device status alerts — Identifies potential hardware and software issues for timely handling.

RingCentral Customer Resources

For additional information about RingCentral business telecom products and services, or to make changes to your existing service, an abundance of helpful resources are provided for customers:

Resource Center — Watch videos and read white papers to help you implement and manage your RingCentral telecom platform.

RingCentral Product Demonstrations — View presentations of all RingCentral product demos.

Webinars — Attend RingCentral webinars for customers, to acquire deeper knowledge of cloud-based telecommunications and RingCentral products and service features.

Blog — Read the latest telecom industry news, understand trends, and pick up helpful tips to benefit your business.

Why RingCentral — Browse this resource for abundant information about why there are so many major global enterprises that use RingCentral for their telecommunications needs.

For More Information

For additional information on why RingCentral ranks highest among the world’s best business phone systems, feel free to contact RingCentral anytime at (877) 660-1363, to speak to an enterprise telecom expert. A knowledgeable, helpful specialist will answer all your questions about telecom cloud services features, implementation for your company, pricing, software integrations, customer support, and other important details about a communications system and platform options that are right for your business. Or, visit the RingCentral website for lots of helpful information.

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