8X8 Review – Industry Leader in Telecom Technology and Service

The comprehensive 8×8 cloud VoIP telecom solution is designed to accommodate small, medium-sized, and enterprise businesses, and government entities. The business telecom provider offers scalable solutions for streamlined business VoIP phone service, including advanced global video meeting and state-of-the-art contact center operations features.

The 8X8 cloud solution replaces conventional on-premises PBX infrastructure with a convenient software as a service (SaaS) alternative, including cloud-based business phone service, conferencing, and contact center solutions.

The company made an impressive entrance into the industry in 2002 as a pioneer of telecom technology development. 8X8 proved its innovative competitiveness with its groundbreaking VoIP phone service, video conferencing, web hosting solutions, and unified communications platform technologies. Today, the 8X8 company holds 120 patents. (It makes sense that even the “8X8” name is tech-centric, giving a nod to the number of video pixels that make up the building blocks of video transformation functions.)

The 8×8 monthly service plans offer business phone system, all-inclusive voice, video, and chat, contact center facilitation, including auto-dialing, collaboration features, quality management tools, analytics, and more. The pricing structure allows customers to pick features to build their ideal bundle of services and pricing to meet their unique business needs.

What Sizes and Kinds of Businesses Does 8X8 Serve Best?

8×8 provides its cloud-based VoIP telephony services, including business phone calling, contact center, mobile, video and audio conferencing, and unified communications solutions for organizations of all sizes (small, medium, and enterprise), and companies looking for a conveniently scalable phone system.

Currently, about 54% of companies using 8×8 phone service are medium-sized, 19% large (with more than 1000 employees) and around 25% are small operations with under 50 employees.

On the spectrum of customer types, the industry’s with the largest numbers of organizations using 8X8 services includes around 17% computer software companies, about 6% information technology and services companies, around 6% hospital and healthcare providers, and about 6% retailers.

What Telecom Services Does 8X8 Offer?

As a leading telecom services provider, 8X8 offers all the VoIP telecommunications products and services business customers have grown to expect from a world-class cloud VoIP technology company, including:

• All-in-One Communications
• Business VoIP phone service
• Video Conferencing
• Team Chat
• Call Center
• APIs
• Business Services
• Integrations
• Phones & Accessories

8X8 Telecom Services Features and Benefits

Few telecom services companies offer an array of software system features to rival the collection of user functions provided by 8X8. The 8X8 cloud-based system provides businesses a long list of impressive digital tools all on a single, integrated cloud-based telecommunications services platform. Here are just some of the most appealing platform user features and benefits:

• Business phone — Enterprise-grade cloud-based global telecommunications services.
• HD teleconferencing — HD audio conferencing from any device.
• Contact Center — Intelligent collaboration system for optimal customer experience.
• HD Video Conferencing — Secure HD global video conferencing from any room or device.
• 8×8 Work Apps — Inclusive app for real-time voice, video, and group messaging.
• Team chat — Quick access to all your internal and external contacts.

How Much Does 8×8 Cost?

8X8 offers three options of monthly service plans for businesses. The 8X8 VoIP phone service platform provides customers with an all-in-one voice, video, and team chat option, and a wealth of analytics tools for business supervisors and the communications platform administrators.

You can build your own bundle of services, by entering the number of licenses you want in each tier of service, in order to receive a price quote tailored to your specific needs for your business telecom services users.

Receive a quick no-obligation quote from features and pricing specialists by calling (888) 606-3215. Or, request a price quote, schedule a meeting, or chat online with experts.

Phones and Accessories

8X8 offers a full selection of high-quality business phones and accessories. See the phones and accessories pages for selection and to request pricing information for your specific business equipment needs.

Customer Support

Customers have 24/7 worldwide access to the 8×8 Support Team. The 8X8 global support services experts are well-experienced in international platform implementation.

The 8X8 implementation support experts are expressly committed to working closely with new customers throughout implementation, platform launches, continuing improvements over time, and scaling through business expansion phases.

customer support services include:

• 24/7 global access to customer support experts
• Access to a knowledge base and administrative tools
• Live chat support option
• Online case management and documentation

Major Cost Savings for Business Telecommunications

Unifying telecom services streamlines systems operations and administration, and it eliminates previously burdensome and expensive infrastructures. So, naturally, the global business sector has been increasingly shifting toward unified telecommunications services platforms.

Single centralized cloud telecom systems afford small businesses and multinationals alike a significantly lower cost of ownership for telecom services. Business customers have realized up to a 35% reduction in telecom services costs, with 8X8 tailored monthly plans. The company’s feature package pricing structure and its elimination of on-premises hardware and software infrastructures for customers have made that level of savings possible.

A comprehensive global cloud telecom solution operates within cloud architecture, which means little or no on-premises equipment or dedicated network cabling. That amounts to major savings for installation, equipment, maintenance, monitoring, repair, replacement, updating, upgrading, and consumption of valuable facility square footage. Third-party video conferencing services costs are also eliminated with a business phone service.

Additionally, business telecom customers do not incur the inevitable service quality issues, support complications, and costly downtime for which business’s multi-site networks are notorious. They also avoid the potentially serious losses from issues resulting from insufficient SLAs with multiple limited-scope tech services providers delivering piece-meal specialized technical support services.

What are Some of the Major Strengths of the 8X8 Telecom Services Product?

The 8×8 VoIP cloud telecom services platform offers business customers a wide range of today’s most appealing user features, available in tailored service packages at highly competitive monthly plan pricing. In addition to its impressive service product value, 8X8 is known for delivering the high-quality support services, security, and reliability that business telecom services customers expect from one of the world’s most trusted brands:

• Performance reliability — 8X8 maintains 99.99% uptime, with associated financial guarantees.
• Cost effectiveness — Customers realize up to 35% savings over services from competitors.
• Unified Communication — A single powerful telecom platform is fully owned by  8×8.
• Single-tool system setup — A license includes calls, chat, video conferencing, and contact center.
• High-Quality Support — The 8X8 service reputation is among the strongest in the industry.
• Customer Resources — 8X8’s training and development courses help ensure customers’ success.
• Scalability — Easily add users, features, and system functionality to your telecom services.
• Integrations — The company provides global consulting and support through implementation.
• Eliminate risk — 8×8 guarantees call quality and provides a risk-free customer agreement.

Why is 8X8 a Leader in Business Telecom?

Success in the telecom services industry starts with a wide selection of telecommunications user features at competitive prices. Beyond that, in today’s telecom services market, it becomes a matter of everything else it takes to deliver call and video quality, uptime reliability, cost savings, and among the industry’s best customer service. Comparing 8X8’s product and service performance record in these areas, the company fares especially well.

• Uptime rate — 99.99% uptime is an exceptional track record of service reliability that sets 8X8 apart as an exceptionally efficient telecom services provider.
• Cost savings — 8X8 business platform customers realize savings of as much as 35% for their telecom services compared to their costs with previous providers.
• Unified platform — Today’s business decision makers understand the advantages of unified communication on a fully integrated telecom platform like the one provided by 8X8.
• High-Quality Support — Since the company’s inception nearly two decades ago, 8×8 has built an outstanding reputation for excellence in customer support throughout the customer lifecycle.
• Eliminates risk — The 8×8 guarantee gives business customers the degree of peace of mind that is only made possible by a risk-free service level agreement (SLA).

Ease of Migration to the 8X8 Telecom Platform

For companies in the U.S., Canada, and many international markets served by 8X8, global customer support experts make the transition to the unified communication on the cloud telecom services platform easy. Much of the exceptional ease of access to 8X8 services for business operators is due to the company’s outstanding commitment to providing consistently superior customer service throughout all phases of the customer relationship.

Throughout the migration to 8X8 service, highly experienced specialists from the 8X8 global customer services team work closely with business systems administrators, to smoothly and seamlessly execute all transitions of all systems and devices and execute all additional platform integrations.

After migration is complete for all users and systems administrators, the 8X8 team remains standing by to assist admins and users in all future needs, to ensure an exceptional customer experience.

Unsurpassed Network Security and Performance Reliability

Network security relies on protection of data. 8×8 conforms to international best practices for an information security management. The company employs among the industry’s strictest specifications for information security, protection of customers’ private interactions and information, computer network safety, and telecommunications regulatory compliance.

Below are practices and measures employed throughout the spectacularly vast areas of 8X8 security focus. 8X8’s security rises to an advanced level of cyber security accomplishment, for which the provider has been recognized and awarded special security certifications.

The gamut of 8×8 security achievements as defining the company’s internal culture of intensive customer protection:

• Consumer Proprietary Network Information (CPNI)
• FCC compliant for Consumer Proprietary Network Information
• Secure coding, including the Common Weakness Enumeration (CWE) List
• Secure coding, including Open Web Application Security Project (OWASP)
• HIPAA compliant, Business Associate Agreements for Covered Entities and Business Associates
• Fraud detection protocols
• NIST 800-53 R4 compliant, meets advanced NIST/FIPS encryption standards
• Provisions for ensuring secure endpoint
• ISO/IEC 27001 (internationally recognized best practices for cyber information security management), and ISO-9001:2015 certified for quality management
• Meets stringent UE/EU Privacy Shield data protection requirements, and maintains preparedness to assist in ensuring that your business is compliant with EU’s GDPR privacy laws
• FISMA/NIST 800-5  authority to operate with sensitive strategic entities, FISMA/NIST 800-53 compliant

How 8×8 has Adapted Telecom Services to Business’s Changing Needs

The hallmark of a great global business telecom provider is the responsiveness to the evolving needs of modern businesses. 8X8’s approaches to these changing needs appear to exemplify success in meeting those challenges.

The 8X8 company has kept pace with the staggering increases in needs for advancements in online business and other advanced digital technologies, creating transformative telecommunications products in response.

Examples of significant innovations include its Virtual Office hosted PBX business phone service, and updates of its services, such as Virtual Room video conferencing, Virtual Office Mobile. Other innovative achievements include licensing of its software technology for service creation to Lucent Technologies, which was used to launch one of the world’s original VoIP phone services. 8X8 also provided its vision processor chip, a proprietary technology, to AT&T for that telecom giant’s upcoming- generation Picturephone.

These and other supreme tech advancements have kept 8X8’s business customers provisioned with cutting-edge technology during the world’s move to cloud telecom services. The 8X8 provider’s unified communication solution achieves what today’s savvy small business owners are demanding:

• Centralized communications systems
• Freedom from excessive hardware infrastructures
• Superior performance reliability
• Feature-rich platforms for their users
• Fast global scalability
• Impeccable product and customer service quality
• Outstanding commitment to network security
• Unprecedented variety and depth of data analytics

8X8 continues to operate at the forefront of the shift to cloud solutions across the global business telecom services market. The company’s leadership in business telecom services innovations and its trend-setting over-delivery in customer support services have elevated the company to a major world competitor in overall delivery of technology and service value and customer experience.

The growth of 8X8 is largely due to the organization’s driving motivation toward these and other product and service improvements to benefit its business customers and their systems users. So, it makes sense that the company continues to lead in service to small and growing businesses across an expanding number of international telecom services markets.

Why Today’s Businesses are Moving to Unified Communication Platforms

A unified business telecom platform like the one provided by 8X8 offers calling, messaging, and video communications, and integrates all networked devices at all remote locations. It also integrates many other business platforms, including custom industry and even business-specific platforms.

These integration opportunities allow departmental data and information silos that characterized the last century of corporate operations to be finally dissolved into robust company-wide applications supplying analytics tools. This enables fully informed collaborative processes yielding maximally effective solutions between departments throughout organizations and in their customer contact centers.

Enabling this comprehensive approach to business communications reduces complexity and associated costs and issues, eliminates hardware infrastructures made obsolete by unified cloud telecom services technology, and cuts the total cost of ownership (TOC) for business communications systems.

These simplifications and savings realized with unified communications platforms like 8X8 also provide individual business systems users with precisely the communications features they need for optimal performance in their particular jobs.

Customer Comments from 8X8 Business Platform Owners 

Consumer reports and industry rankings can provide strong insights into the market’s perception of the value of a vendor’s telecom services product, customer service quality, and customer satisfaction rates, for better or worse, over extended periods of time. Nevertheless, business decision makers considering a transition to 8X8 can often get an even clearer overall picture of customers’ experience by examining a number of first-hand reviews and case studies containing customers’ more in-depth feedback.

Here are just a few of the comments 8X8 customers have offered regarding their experience with 8X8 telecom services products and the company’s customer service quality:

Case Studies of 8X8 Customers’ Telecom Platform Ownership

Here are a couple of eye-opening case studies published by 8X8, for a more thorough exploration of the major positive impacts of 8X8 implementation at organizations of various  sizes, in disparate industries, and with unique process needs and specific performance goals:

See individual case studies for a deeper understanding of the transformative impact of RingCentral systems for all company sizes and industries, from local growing businesses and global enterprises. Here are excerpts from just a couple of the many case studies available to review on the RingCentral site:

Customer Resources Provided by 8X8

For more in-depth learning about 8X8’s extensive range of telecom features and educational and support services, or for assistance with specific questions or issues, 8X8 offers the following resources, among others, for user, administrator, and platform owner training and support:

• Resource Directory Page — Browse the official company’s resources landing page, to find a wealth of information and help links on many industry topics, and an abundance of 8X8 product-specific information, including access to product enhancements and other updates.
• Customer Support —  24/7 global Customer Support team.  See the support services landing page for numerous links to specific services, for access to guides, user help, contact center support, and much more.
• Training and Development — The service offers an abundance of customer training meetings and development opportunities. See a vast selection of links to courses on the their training page.
• Professional Services — The provider offers a number of professional services for enterprise customers looking to extend and optimize their services globally, including extensive consultation, systems health checks, contact center optimization processes, and more.
• 8×8 Voice + Microsoft Teams Virtual Event — IT industry experts share in-depth information on maximizing your ROI in your Microsoft products and services with adoption of Microsoft Teams. Learn how 8×8 Voice and Microsoft Teams work together to eliminate the need for costly, inconvenient, and space-consuming enterprise telecommunications infrastructure onsite, by implementing one global voice solution in the cloud, from Microsoft Teams.

For Additional Information About 8X8

For more information about 8X8 VoIP cloud telecom platform products and services, and tailored service plan pricing to fit your business’s unique needs, contact 8X8 by calling (888) 606-3215 to speak to a helpful sales specialist. Or, visit the company’s website, to chat online with a representative, schedule an appointment with a sales rep, request a free 30-day trial, or just to browse through an abundance of helpful general information.

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Sources

• https://www.8×8.com/
• https://www.8×8.com/why-8×8/security-and-compliance?locale=us
• https://www.8×8.com/why-8×8/security?locale=us
• https://investors.8×8.com/press-releases/press-release-details/2012/8×8-Celebrates-25-Years-of-Communications-Innovation-and-Leadership/default.aspx
• https://enlyft.com/tech/products/8×8-inc
• https://www.usnews.com/360-reviews/business-phone-services/8×8#:~:text=8×8%20offers%20a%2030%2Dday,t%20get%20a%20free%20trial.
• https://investors.8×8.com/press-releases/press-release-details/2019/8×8-Inc-Reports-Fourth-Quarter-and-Fiscal-2019-Financial-Results/
• https://investors.8×8.com/press-releases/press-release-details/2020/8×8-Inc-Reports-Fourth-Quarter-and-Fiscal-2020-Financial-Results/default.aspx