AnswerConnect is best for the following Sizes and Kinds of Businesses.

AnswerConnect caters to a variety of small businesses that require contact center solutions. Small businesses are the life-blood of our commerce, and we know how difficult it can be to find affordable options for small business call center services. This is why we strive to help small businesses in the fields of:

• Healthcare
• Real-Estate
• E-Commerce
• Finance
• Legal
• Service Providers
• Franchise
• Marketing & Media
• Tech Companies

grow through our answering service. AnwerConnect is able to offer contact center solutions for a multitude of businesses due to their training of dedicated and high-quality customer service agents. Agents are trained to answer calls using your businesses name and update you on leads, customer service questions, and appointments through AnswerConnect’s contact center solutions app.

AnswerConnect’s call center services are available 24/7/365 and are unique to fit every business need.

What are customer support services, how does it work?

Businesses need customer support call center services in order to answer questions 24 hours of the day, 7 days a week.

A study done by Arlington Research provided some eye-opening insights on customer service needs, which proved an answering service is a vital tool for business customer support services. The study showed that 7 out of 10 businesses agreed the telephone and call center services is their best customer support tool. In addition, the study found that 64% of customers that did not reach a real person within 5 minutes hung up the phone.

This is why customer support services like AnswerConnect are a crucial part of maintaining a successful business. Answer Connect offers customers 24/7 live telephone and chat support available in various languages, done by happy representatives that are part of the AnswerConnect team.

What customer support services does AnswerConnect offer?

AnswerConnect offers a variety of different customer support and call center services for businesses. All customer support services include the help of a trained customer service representative to engage with customers and lead to a positive experience. AnswerConnect offers:

• 24/7 live answering
• Virtual Receptionists
• Bilingual Services
• Small Business Answering Service
• After Hours Answering Service
• Cusomer Support Center and Specialist Service
• Call Routing and Transfer
• Urgent Call Handling
• Inbound Direct Response

and more!

AnswerConnect Contact Center Solutions

Businesses can enjoy a variety of features and services offered by AnswerConnect to help them in their respective fields. The goal of every business is to gain more clients, offer attentive care, and keep customers coming back. AnswerConnect helps businesses achieve all these goals through their call center services, which include:

• Inbound Services to help handle reservations, order-taking, tech support, loyalty programs and more
• Lead Generation and management for different opportunties
• CRM Customer Relationship Management Integration of inbound call data
• Appointment Scheduling for law firms, medical offices, physical therapist, spas and hair salons too
• 24/7 live call and chat support
• Teleport video to help connect your team virtually
• Online Client Access portal to customers to help them pay their bills, manage telephone messages and review chats

and so much more to help your business grow.

AnswerConnect Features and Benefits

AnswerConnect is dedicated to helping business owners grow their client base through affordable services. One of the many benefits of AnswerConnect’s answering service is their flexible plan and affordable plan that includes features such as:

• Minute by minute billing
• 24/7 answering service receptions to handle multiple inbound calls
• Interactive Voice Response or IVR
• Webchat
• Ability to Adjust plans seasonally
• Convenient Accessability

In addition to the affordable pricing, AnswerConnect employees customer service agents throughout the U.S. that work from a stress-free home environment. These employees are U.S. based and provide the in-person care that 80% of people prefer to a robot.

Top Strengths of AnwerConnect Call Center Services

AnswerConnect offers high-quality contact center solutions that are well-reviewed by clients. One of the top strengths of their answering service includes knowledgeable, friendly staff that help not just meet customer needs, but are also helpful toward business owners that need flexible options for their call center services plan.

Their cutting-edge phone app also has stellar reviews on the trusted Apple store from hundreds of satisifed business owners. The app has a variety of functions, including allowing businesses to:

• Directly text clients
• View inbound messages taken by the answering service teams
• Forward customer messages to other team members through imessage or SMS
• Archive messages
• Easily view billing and chats through the Dashboard feature
• Access customer contact information
• Get notifications on customer issues
• Choose availability
• Edit account details to reflect current business

This on top of their 24/7 live chat and customer support answering service are what make AnswerConnect one of the top contact center solutions for small busineses.

Migrating to AnswerConnect

Migrating to AnswerConnect is as easy as reaching out to a customer service agent and setting up a flexible plan. They have an affordable setup fees of only $49.99. There’s also no need to set up a new phone number, and simply forwarding lines to the answering service is all it takes to get started.

All plans include featuring custom call scripting, 24/7 live coverage, AnswerConnect’s secure desktop and mobile app, and their calender and CRM integration.

Network Security and Performance Reliability

Businesses can rest assured that AnswerConnect utilizes the most experienced, friendly and reliable customer service agents. Their medical answering service also features HIPAA-compliant communication to protect patient privacy and keep messages password protected. Customer service agents are trained in handling client information confidentially. In addition, their secure portal allows clients to manage their messages easily while keeping customer information safe.

Major Cost Savings for Business Telecommunications

AnswerConnect provides training and pay for all of its customer service agents. This allows businesses to save money in the long-term by not having to pay for in-house customer service agents to take calls. Outsourcing customer services also saves busineses from having to buy equipment and invest in extra space just to take inbound calls. This is just one of the many ways businesses using AnswerConnect can save big on costs.

AnswerConnect 24/7 Live Coverage Pricing

Businesses are never locked into a plan, and only need to pay for what they use, as calls are charged per minute just like any other telephone service. This unique plan is incredibly affordable and flexible, and is one of the reasons why small businesses choose AnswerConnect’s call center services. Plans are billed monthly as opposed to having a longer contract, and include tiered pricing based on included minutes.