GoAnswer

Go Answer Telcom:  A Full-Service Call Center Support Company

Need help answering phones? Go Answer can help. Go Answer call center  provides complete VoIP phone services and customer support services for businesses of all sizes. This nearly ten-year-old company supports over 5,000 customers in North America. It offers customer support services for clients, including 24/7/365 phone answering services, email and chat support, and bilingual support.

Go Answer helps businesses better support their customers. This service allows customers to realize increased profit by minimizing call loss, improving customer services, increasing retention, and improving overall sales.

What Kind of Businesses Does Go Answer Serve Best?

Go Answer provides services for all business sizes. It can support all call center services for a large company or part-time services for a small company. Or it can be hired to simply schedule appointments or provide overnight support. Every plan is customizable.

It supports all types of businesses but it is most suited to companies that need to extend telephone and online support. Go Answer customers include small businesses, medical, property managers, contractors, lawyers, hospitality, financial, and education.

Plans start as low as $50 per month, making it affordable for small businesses. Services are available in English, Spanish, and French languages. Go Answer supports 5,000 North American customers from its headquarters in Garden City, New York.

What are customer support services, how does it work?

Customer support services help businesses outsource all or part of their customer support. They provide support such as telephone answering, email support, bilingual support, and 24/7 support options.

Some companies use contract center service for all customer support needs. Others use the services part-time, such as during the evening hours or weekends. Some businesses use the service to provide bilingual support options.

Customer support services like Go Answer offer the following services:

• VoIP telephone answering services
• Help desk services
• Chat and web support
• Email and SMS support
• Dispatch support
• Support agent training

What Customer Support Services Does Go Answer Offer?

Services like Go Answer provide all types of outsourced customer support. Contact center services provide complete call center services, including telephone, email, chat, and SMS support. Most allow businesses to provide 24/7/365 support in multiple languages.

These services support in-house customer support teams or act as your customer support team. Your team works with the service to outline customer service needs and the training required for the support team.

Go Answer services include,

• 24/7/365 bilingual telephone answering
• iPhone and Android client support app
• Chat, email and SMS support
• Appointment services
• Full helpdesk support
• Internal hotline services
• Outbound contact center services

Order taking call support

Go Answer Contact Center Services Features

Go Answer provides telephone answering, contact center, outbound, and legal intake services. This customer support service includes all types of inbound and outbound customer service and sales support.

Go Answer services and features:

VoIP telephone support services

Go Answer’s premier product is its phone answering services. Using its VoIP telephone answering services, you can provide your customers 24/7/365 telephone support. Telephone support is available in three languages: English, Spanish and French.

Contact center services

Contact center services include telephone support plus chat, email, and SMS support. These services are provided so your customer can reach out to support in the manner that they prefer. Contact center support is available 24/7/365. Service agents manage support tickets as well. If advanced support is required, they can triage calls and dispatch incidences if needed.

Legal intake services

This is a specialized service provided to legal agencies or law firms. Legal intake specialists manage inbound calls, emails, and chats. Agents also conduct outbound follow-up calls. This service is popular for providing after-hours legal `  support.

Outbound services

While many call centers provide inbound support, Go Answer also provides outbound support by telephone and email. Outbound support can also include customer surveys, mystery shopping, renewals, and warranty support. Dedicated agents are available if needed.

Mobile support

Go Answer provides a mobile app called AlwaysOn. iPhone and Android versions help you track your Go Answer services. 24/7, you can use AlwaysOn to review your customer support services, including why your customers are reaching out for support. This app helps you manage your plan, monitor usage, track total calls, average call length, average ring time, and more.

Top Strengths of the Go Answer Telecommunications Support Services

Go Answer contact center services excel by being able to provide customized services and an easy onboarding process. The most important aspect of customer support services is the ability to seamlessly support your customers, as well as your in-house trained team could, or better. Go Answer works with you to create support agent requirements and training programs. All interactions are monitored and quantified, so improvements are continually made to improve services when necessary.

Many current clients report positively about the onboarding process. Onboarding includes setting up your account, creating training programs, defining processes and best practices, and estimating needs. You can use your 30-day free trial to access your volume requirements.

Go Answer customers report the following experiences,

• The ability to handle a larger call volume
• Good value for the price
• Increased appointments
• Decreased call wait-times
• Customized support interactions

Why is Go Answer a Leader in Business Telecom Services?

Repeatedly, customers mention that Go Answer provides exceptional support, even when covering complex topics such as legal and medical. Many business leaders in complex industries believe that in-house support is required. However, Go Answer has proven to manage complicated support needs for legal, medical, finance, and real estate industries as an outsourced support team. With proper training, led by you, Go Answer support agents can provide support on any topic.

Another reason Go Answer is a leading product is that it is scalable. You can start with a low-volume account and grow to an entire call center as your company’s needs grow.

Go Answer Customer Reviews: What do customers think of Go Answer business phone services?

Most customer comments and reviews for Go Answer are positive. It earned 4.6 of five stars via Trustpilot and 4.1 of five from Clutch. Many customers remark about the flexibility of the solutions and the ability to provide customized support.

Go Answer customers provide comments such as,

• “They have been able to acclimate themselves very quickly.”
• “Great onboarding experience….”
• “Answer techs are very pleasant, good feedback, and all information is accurate.”
• “The team is comprised of very courteous professionals who assisted my team from the ideation stage, all the way through our event.”
• “The executive board voted this service was the best value for the money and provided all the services we need.”

Migrating to Go Answer

Go Answer provides tailored onboarding support. The setup fee is only $75. No in-house software is required to use Go Answer’s services. Go Answer provides software such as call and chat software. During the 30-day free trial, call volume and needs are assessed so your plan can be set up according to your call volume averages and which support services you require.

Network Security and Performance Reliability

This telephone support company supports customers that need to ensure that their client’s information is secure. Go Answer only uses firewall-protected computers and secures its physical facilities. All messages are protected and recorded for security and QA. It is FCC and HIPPA compliant. It also supports the requirements of legal services to ensure client information is protected.

Major Cost Savings for Business Telecommunications

Plan cost as low as $50 per month, making it an affordable telephone answering option for most businesses. Small companies can recoup the $50 monthly cost simply by answering phone queries that before went unanswered or to voice mail.

When configuring cost savings, you need to think about the total cost required for your business to support an in-house team. Expenses to consider include lease payments, VoIP phone services, business internet services, helpdesk software, ticketing solution, IT services, software licenses, benefits and PTO, liability and business insurance, human resources support, accounting, payroll costs, recruitment, and training. Add to all of that the average payroll cost of $14 per hour per call center employee.

On average, one full-time call center employee costs over $2,500 per month. You could easily afford a 2,500-minute plan with Go Answer without any of the hassle or expense of maintaining a call center space for the call agents for that price.

To estimate how much missed calls may be costing your business, see the Go Answer missed call calculator.

Go Answer Cloud VoIP Customer Support Service Pricing

Go Answer charges by call volume. Additional services or add-ons incur an additional monthly fee. Dedicated agents are only $14.50 per hour. If you go over your plan allotment, there is an overage fee. You can adjust your plan monthly, so you can, for example, increase your agent time during busy months.

If your company can benefit from a usage-based service, Go Answer is worth considering. Even if you require extensive customer phone support, these outsource telephone services are affordable. This telephone answering service is especially suitable for those that provide legal services. In fact, you can try Go Answer’s legal intake services or answering services free for 30 days.

For More Information About Go Answer, Santa Monica CA

See Go Answer home page to learn more about the company and how Go Answering Services is used to help companies magnify their online presence, conveniently connect with their customers, and grow their businesses faster.

For additional information about Go Answer call (888) 462-6793 or use the company’s online request for contact.