Mitel Review

All told, it’s clear that Mitel was already an industry leading provider of unified communications and business telecom solutions before it was bought out by such a tech-driven private equity firm. That acquisition was clearly a strategic one and with this new level of support, Mitel will be able to continue to dutifully serve all of its customers for years to come.

Mitel, formally known as Mitel Networks Corporation, is a telecommunications company based out of Ottawa, Ontario, Canada that first opened its doors back in 1973. It originally began life as a provider of TDM PBX systems to small business clients in the area. After new owners stepped in during 2001, it changed its focus to enterprise grade VoIP (voice over Internet protocol) products – a direction it has proudly continued in since.

All told, Mitel currently has options aimed at nearly every type of business out there – from the smallest organizations to midsize companies to enterprise infrastructures and beyond. All the while, it promises to bring together the best of modern technology with a simple-yet-reliable approach that helps people maintain business continuity and forge invaluable relationships with customers, no matter what.

Business Telecom Services From Mitel: Breaking Things Down

As stated, Mitel’s current focus is a communicative and collaborative one and many of its small business offerings in particular reflect that. It offers a wide array of different applications, for example, that are designed to help organizations increase productivity and efficiency by extending the value of their core communications systems to take full advantage of the fast-paced, mobile world that we’re now living in.

Just a few of these applications include ones like:

As is true with so many business telecom providers these days, Mitel also offers a wide array of different cloud-based business phone systems for organizations to choose from depending on their needs. Components of this offering include:

All of this is in addition to Mitel’s on-site business phone systems, which include voice, messaging, mobility, presence, conferencing, collaboration and similar features by way of specialized hardware and software applications. Even going beyond analog phones and related peripherals, Mitel offers conference phones, DECT phones, digital phones, IP phones and more – all via the type of open solutions portfolio that allows a business to take this technology and really use it in a way that makes the most sense for what they’re trying to accomplish.

Finally, Mitel is notable for its contact center solutions – a great way to extend the customer service arm of your operations to better keep up with the demands of the modern digital age. Micloud Connect Contact Center, for example, is a hosted call center with enterprise grade performance. Micloud Connect CX is also billed as an unbeatable opportunity to “bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world.” Micontact Center Business offers enterprise-grade, multichannel and cloud-ready solutions that are designed to power customer-centric organizations – putting yourself in an excellent position to effortlessly deliver everything that your customers expect, absolutely no exceptions.

How Much Does Mitel Cost?

Obviously, the pricing of Mitel’s products will vary significantly depending on exactly what type of solution you’re investing in to begin with. But thankfully, Mitel is also one of the few providers out there that offers mix and match pricing. You can subscribe to all the features that are right for your individual users, allowing you to truly break free of the myth of the “one size fits all” solution to unified communications. This not only allows you to scale out with ease, but it’s also a great way to adapt to changing business demands as they arise, too.

To use Mitel’s business VoIP solutions as just one example, there are three pricing tiers for you to choose from depending on your needs. These include:

What Mitel Customers Have to Say

Over the years, the experts at GetVoIP.com have compiled a number of reviews about Mitel’s offerings – many of which are very complimentary. One user said that “I’m extremely pleased with our Mitel system, as are our end-users. From design to implementation to day-to-day management, it’s all been seamless.” This user went on to rate both pricing and flexibility as major selling points.

Another user indicated that while he’d had interactions with countless different providers over the 30 years he had been in business, Mitel was hands down the best. He also indicated that the great price and highly scalable nature of Mitel’s offerings were major advantages.

The Best Business Phone System Has Arrived: The Mitel Approach

According to a business profile contained on Mitel’s own website, they employed roughly 4,200 people as of 2018 and brought in $1.3 billion in revenue during the same year. It’s also important to note out that in April of 2018, Mitel announced that it had been bought out by an investor group led by Searchlight Capital Partners.

Searchlight Capital Partners is a private equity firm that is itself based out of New York City, New York – though it also has offices in London and Toronto. In addition to Mitel, Searchlight also owns a number of notable companies – with Choice Cable TV (the second largest cable operator in all of Puerto Rico) being among the most important examples.

All told, it’s clear that Mitel was already an industry leading provider of unified communications and business telecom solutions before it was bought out by such a tech-driven private equity firm. That acquisition was clearly a strategic one and with this new level of support, Mitel will be able to continue to dutifully serve all of its customers for years to come.

For More Information

For additional information on Mitel , feel free to contact 8×8 anytime at ((844) 912-1607, to speak to an enterprise telecom expert. A knowledgeable, helpful specialist will answer all your questions about telecom cloud services features, implementation for your company, pricing, software integrations, customer support, and other important details about a communications system and platform options that are right for your business. Or, visit the Mitel website for lots of helpful information.

Mitel Business Phone Systems
Mitel is rated as #5 in our Small Business Phone Systems Category.
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