Specialty Answering Service is a Major Player in the Call Center Service Industry

One of the most popular options for call center services is called Specialty Answering Service. With Specialty Answering Service as a partner, you will have access to a wide variety of features as well as flexible pricing plans. You can also take advantage of inbound and outbound call center services, creating a scalable environment that could help you grow your business. All calls are answered in a call center located in California, so you have access to domestic representatives who can operate on behalf of your business.

A few top highlights of Specialty Answering Service include:

• Specialty Answering Service gives you access to flexible pricing plans
• Their customer service is exceptional both for you and your callers
• Specialty Answering Service offers inbound and outbound call center services
• You can scale your services with ease

What do you need to know about Specialty Answering Service?

The Pricing Options Through Specialty Answering Service

Specialty Answering Service offers a wide variety of pricing plans for businesses of all sizes. No matter how small or large your business might be, Specialty Answering Service should have a plan to suit you. While the high-volume packages are competitive, the lower volume plans can get a bit pricey when compared to some other options.

You do have access to a 14-day, no-obligation free trial, so you can try before you buy. If you have a very low volume business, then you might want to take advantage of the pay-as-you-go plan offered by Specialty Answering Service.

The eight pricing plans through Specialty Answering Service are:

• Plan A: Subscription fee of $31 every month plus a charge of $1.19 per minute
• Plan B: Subscription fee of $117 per month for 100 minutes with an overage charge of $1.09 per minute over 100
• Plan C: Subscription fee of $199 per month for 220 minutes with an overage charge of $1.09 per minute over 100
• Plan D: Subscription fee of $490 per month for 500 minutes with an overage charge of $0.99 per minute over 100
• Plan E: Subscription fee of $925 per month for 1000 minutes with an overage charge of $0.95 per minute over 100
• Plan F: Subscription fee of $2200 per month for 2500 minutes with an overage charge of $0.89 per minute over 100
• Plan G: Subscription fee of $4199 per month for 5000 minutes with an overage charge of $0.85 per minute over 100
• Plan H: Subscription fee of $7749 per month for 10000 minutes with an overage charge of $0.79 per minute over 100

There are no long-term contracts required for Specialty Answering Service. The plans operate on a month-to-month basis, so you can change them if you expect a dip or a spike in your call volume. There is a $50 setup fee, but you can usually get this waived if you decide to sign up for a plan after the 14-day free trial is over.

The Billing Plan at Specialty Answering Service

At Specialty Answering Service, you are charged in one-second increments, which means that you will only pay for the time you use. You will never be rounded up to the next five, ten, fifteen, or thirty-second increments. You will only be billed for the time that agents are actually engaged with your callers on the phone. They do not bill you for paperwork.

Call Center Features at Specialty Answering Service

Specialty Answering Service has a variety of features available at the call center. There are useful services that you might be able to use to improve your internal processes as well. A few of the top features of Specialty Answering Service include:

• The Help Desk: There is a comprehensive IT help desk and technical support hotline you can take advantage of. These are agents who have specialized training along with integrated ticket systems they can use to assist your callers.
• Customer Support Teams: The customer service team can help you answer the questions of your customers based on the products and services you offer. They can also collect feedback and complaints on your behalf, passing the information to relevant individuals at your company.
• Call Forward Services: You can also sign up for call forwarding services. If an agent is unable to assist your customers with whatever they request is, they can forward calls directly to a staff member at your company, allowing you to take care of her clients.
• Dealer Locate Services: Agents also have the ability to direct interested callers to suitable vendors in the local area. This is an important part of the inbound call center program. That way, they can direct interested customers to local products and services in the local area they might find helpful.
• Sales Teams: You can also take advantage of a sales service that is designed to help your business using inbound sales calls. You can also share a list of frequently asked questions along with the script if you would like the agents to behave in a specific way.
• Market Research Services: There are also market research services available through the outbound telemarketing team. They can conduct market research for your company, using polls and surveys to give you more data you can use to get an inside look at your target market.
• Third-Party Verification Services: Third-party verification services are helpful because they can help you reduce identity theft and fraud. Agents can walk customers through a verification process, ensuring they are who they say they are. This is important for your business and your customers.

There are numerous features that you can customize to meet your needs at Specialty Answering Service.

Answering Service Features at Specialty Answering Service

You will also have access to numerous answering service features at Specialty Answering Service, including:

• Appointment Scheduling: Your agents can also help you schedule appointments. You can provide access to a shared calendar, allowing your agents to fill in the calendar as they get appointments scheduled. Then, you can view appointments in real-time on your calendar as they get filled in.
• Order Processing: If you are looking to expand the e-commerce arm of your company, agents have been trained to collect payment information from your customers. They can also cross-sell and upsell products on your behalf. When the order is finalized, they can complete the purchase order and facilitate the order accordingly.
• Message Collection: The operators can also collect the names and contact information of people who call your business. Then, they can forward the information to you via email, text, or phone.
• Live Answering: You can rely on the operator to answer phone calls for your business 24 hours per day, 7 days per week, 365 days a year. Agents can also operate according to a script that you provide, which you can alter at any time.

You can tailor these answering service features to meet your needs as well. Note that Specialty Answering Service offers English and Spanish language support services.